Orm Enterprise Resiliency Operational Risk Manager

The Operational Risk Manager role is to serve as an Independent Operational Resiliency Risk Manager to support oversight and challenge of Citi’s Core Consumer, Small Business Banking, Retail Commercial Bank and Citi Personal Wealth Management. Primary responsibilities include:

- Support development of resiliency strategy, policy and projects.
- Pursue continuous improvement and challenge adoption of Lessons Learned during operational resilience related tests, exercises, and simulations
- Support Resiliency Risk Oversight tools development
- Ensure Risk Governance framework operates efficiently and fraud losses are operating within the defined Risk Appetite parameters.
- Oversee compliance to all policies and procedures established at the group level including connected Financial Crimes disciplines.
- Liaison with Global Consumer Risk and other internal and Industry peers.

The main responsibilities are;

Process:

- Support development of operational resiliency strategy, policy and projects
- Pursue continuous improvement and challenge adoption of Lessons Learned during operational resilience related tests, exercises, and simulations
- Support Enterprise Resiliency Risk Oversight tools development
- Ensure Risk Governance framework operates efficiently and operational losses are operating within the defined Risk Appetite parameters
- Provide challenges on Key Indicators and Material Operational Risks
- Work with First Line of Defense in the review of the documentation and reporting
- Analyze, capture, and report risks. Collaborate with FLOD technical Subject Matter Experts (SMEs) and management regarding all aspects of Business and Technology recovery planning and testing
- Guide and assist in the implementation of sound and effective resiliency processes and monitoring of non-core consumer products (Small Business Banking, Retail Commercial Bank and Citi Personal Wealth Management)
- Evaluate, advise, and ensure effectiveness of Business and Technology capabilities and controls across Citi
- Facilitate and disseminate best practices across all LoBs

People:

- Assist resiliency managers and their teams to manage staff including training and career development plans and to ensure high morale among prevention, detection, and recovery staff
- Champion enterprise resiliency awareness and best practice sharing with various stakeholders and aid in the development of continuity/resiliency risk management training modules
- Raise the level of operational resiliency awareness among country officers and other related staff

**Knowledge/Experience**:

- 5+ years of Business Continuity, Technology Disaster Recovery, Operational Resiliency or Risk Management
- Skilfull understanding of buiness continuity and disaster recovery management lifecycle.
- Thought leadership and clarity in presenting ideas to senior management.
- Proven technical knowledge of resilience and recovery principles and processes, to include up to date knowledge of current technology solutions, including Cloud and hybrid third party solutions
- Knowledge of regulatory requirements underpinning standards, including, NIST, ISO, FFIEC, DRI, etc.
- Demonstrated analytical skills with follow-up and problem-solving capability.

**Skills**:
Management:

- Ability to work effectively with individuals with diverse backgrounds and positions
- Ability to work independently
- Ability to communicate complex analytical ideas effectively and persuasively
- Ability to influence and stablish relationships with key stakeholders from remote locations

Functional Background:

- Project management
- Understanding of consumer banking business, systems and processes
- Policy formulation

Technical Skills:

- Deep understanding of technology risk management and response plan cycle management
- Thorough understanding of global business continuity practices and industry trends

**Qualifications**:

- Undergrad in Business Administration, Computer Science, Engineering or any other computationally intensive discipline.
- Graduate degree is a plus.

**Competencies**:

- Strong business drive and ability to mobilize organizational commitment and support for regional programs
- Regulatory Risk and Compliance
- Leadership skills and ability to deliver results, working with cross-functional and virtual teams
- Good business understanding and working knowledge of Risk, Operations and Technology
- **Job Family Group**:
Risk Management
- **Job Family**:
Operational Risk
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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