Manager (Ramp & Baggage Services)

Responsible for the overall management of the aircraft loading teams
- Must have 3 years of managerial experience

ALG is currently recruiting a **Manager (Ramp & Baggage Services)** for our airport operations & services client based in Changi Airport Singapore. This is a full-time permanent position based in Singapore.

Summary: The Manager, is responsible for the day to day activities relating to aircraft turnaround services (aircraft loading & unloading), ensuring that strategic plans and targets set by the Head of Ramp and Baggage Services, are delivered to meet set objectives.

**Responsibilities**:

- Responsible for the overall management of the aircraft loading teams and the accompanying support structure including support to the Head of Ramp and Baggage Services in the areas of; staff budgeting, recruitment and selection, discipline, performance management, training and development
- Evaluates business objectives and accordingly proposes the sectional resources budget for manpower, equipment etc. with recommendations to Head of Ramp and Baggage Services. Manages resources so as to ensure that Aircraft Turnaround service delivery standards are maintained within the key parameters of Safety, Security and budget restrictions. Monitor variances of actual to budget in all areas and takes timely remedial action
- Ensure that Aircraft Turnaround standards meet the requirements the company and customer airlines. Responsible for preparing and regularly reviewing performance standards and guidelines on Aircraft Turnaround for customer airlines. Through the Head of Ramp and Baggage Services, provides recommendations with regards to Aircraft Turnaround standards and procedures
- Responsible for auditing Aircraft Turnaround activities against set delivery standards, ensuring services provided are in line with agreed customer airline requirements, safety and security parameters and company performance targets. Receives discrepancy reports, conducts analyses and provides recommendations wherever necessary in order to ensure that standards are continually maintained. Ensures that timely responses are sent to customer airlines in the event of delays, service failures, or safety incidents
- Work in close cooperation with the Aircraft Turnaround Manager and the Duty Manager team to ensure the aircraft turnaround process is seamless and provides customers with a quality product. Look for continuous improvement opportunities in the redistribution or merge of functions within the two units to both improve services and reduce unit costs
- Continuously monitors industry trends associated with aircraft turnaround, ensuring that current practices are benchmarked and with a view to introducing improvements in procedures and processes and ensuring that best practice is achieved
- Develops and fosters effective working relationships with all customer airlines ensuring that the highest levels of customer service are offered and service level agreements (SLAs) are upheld. Also supports the Head of Ramp and Baggage Services in managing ongoing working relationships with external departments and stakeholders, such as Changi Airport, Aetos Police, Immigration, and internal departments / divisions such as Technical Services, Cargo Services, Human Resource (HR), Finance, Information Technology (IT), Catering Services, in order to plan and deliver the provision of a comprehensive aircraft turnaround process
- Ensure that any changes made to aircraft turnaround procedures of customer airlines are communicated to Quality Management, HR and Safety to ensure they meet both training and compliance requirements. Ensure that all aircraft turnaround teams are provided required training to ensure productive and safe outputs. Work with company Safety, Security and Quality Management to ensure all staff adhere to safety and security rules and regulations, both those set internally, and externally by airline customers and regulatory bodies, including CAG, CAAS and Airport Police
- Work closely with the Manager, Resource Planning & Business Improvement and IT to plan and develop processes that employ technology to bring service and cost benefits to the department. Build and foster productive and mutually beneficial relationships with other departments to ensure that services across the airport and various departments are congruent, seamless and aim to improve services to customers, and safety of staff, equipment and aircraft assets
- Establish and maintain a robust system for monitoring and the timely correction of deficiencies and risks and report to the Head of Ramp and Baggage Services
- Control and track the use of outsourced labour to ensure the most efficient and cost effective use of in-sourced / outsourced labour mix, with a view to balancing quality and cost of service
- Sets aircraft turnaround standards and ensures that these are met as per contractual and SLAs with various airlines. Responsible for ensuring that the section adheres to