Renewals Manager, Looker, Google Cloud
3 days ago
Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.
**Minimum qualifications**:
- 3 years of experience in a customer facing role, as a Renewal Manager, Customer Success, Account Manager, Account Executive, or Business Development Representative.
- Experience working with various stakeholders within an organization, including C-level executives.
- Experience working with companies of various sizes, ranging from start-ups to enterprises.
**Preferred qualifications**:
- Knowledge of Google Cloud data analytics product offerings (e.g., Looker) and the value they provide to customers.
- Ability to maintain and prioritize multiple projects.
- Ability to work remotely with mínimal supervision.
- Excellent discovery and agreement facilitation skills.
- Excellent verbal and written communication skills.
**About the job**:
The Google Cloud division brings the power of cloud computing to businesses around the globe. You know how to craft a compelling case for sticking with Google products like Google Workspace, Search and Chrome. You work with companies of various types-local and international, big and small, answering both their technical and high-level questions. Our sales force finds them, you keep them happy by problem-solving and adjusting to their needs. You listen and deliver what is most helpful for the customer. You love your client-facing role, jumping at the chance to engage with them, provide a seamless experience and keep customers with Google.
As a Renewals Manager, you will leverage data to understand customer portfolios, ensure that customers have an exceptional renewal experience, and exceed looker retention metrics.
Looker is a unified platform that powers data experiences and delivers actionable business insights to employees at the point of decision. Looker integrates data into the daily workflows of users to allow organizations to extract value from data at web-scale.
**Responsibilities**:
- Manage a portfolio of annual customer renewals, ensuring on-time customer retention and growth in year-over-year renewal rates.
- Own, drive, and lead the renewals process in collaboration with the Account team (sales and Customer Success) to preserve and improve customer agreements and relationships.
- Prepare proposals, including renewal rate calculations and agreement preparations.
- Verify agreement, data integrity of all quotes, review terms and conditions to ensure renewal subscriptions are in line with company guidelines and policy.
- Identify opportunities to maximize customer growth.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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