Soft Services Manager

JLL supports the Whole You, personally and professionally.

Soft Services Manager
Work Dynamics

What this job involves
Be optimistic
You need to be on site all the time. It’s the best way to oversee daily operations and give our client great services

Soft Service Manager has overall responsibility for all the soft services delivered onsite. They will be responsible to ensure processes and standards for service delivery and service assurance of the Pest Control, Cleaning, Landscaping, Pantry, Waste, DoP and overseeing Help Desk and Receptionist services.

They will be the the Single Point Of Contact (SPOC) for QA related accountabilities, ensuring the account is compliant and audit ready, with responsibilities including Quality Management System, deviation management of quality events and follow through of CAPAs closure in QMS, development of operating standards, scheduling and tracking of account wide programmes and ensuring accurate reporting, data management and governance.

**Job Responsibilities and Duties**:
Planning and scheduling of preventive and corrective maintenance activities for GMP Manufacturing facility space.
Coordinates with service providers, Pest Control, Cleaning, Landscaping, Pantry, Waste, DoP.
Performs routine site inspections to ensure all office space and infrastructure in good condition.
To ensure timely renewal of maintenance and/or service contracts with vendors.
To ensure works carried out by contractors/service providers has been completed satisfactorily and follow up on any deficiencies, if any.
Assists request/complains by employees on facilities need
Works closely with clients and suppliers onsite to identify their facility-related enquiries and requirements.
Maintains a safe and risk-free GMP space environment by following procedures, rules and regulations.
Responsible for handling incoming and outgoing calls including distribution of any messages.
Receive, inform and guide visitors including co-ordination with client employees.
Provide assistance in general administrative activities and any other duties
Participate as a team member in responses to emergency situations for facilities matters
Directing first-line complaints in regards to soft services to Facilities Management team
Ensure compliance with all governmental regulations on behalf of the client.
Prepare monthly management report.
Ensure effective completion of all incident reports.
Ensure compliance with Jones Lang LaSalle minimum audit standards.
Manage end user expectations and requirement.
Obtain regular updates from supervisors (of soft services vendors) through weekly/daily briefings to have an overview of the operations of the site.
Provide assistance to users as and when required.

**Skills and Qualifications**:
Experience in Soft Services deliveries in GMP Manufacturing facilities for Pest Control, Cleaning, Landscaping, Pantry, Waste, DoP services.
Familiar with Quality Management System, deviation management of quality events and follow through of CAPAs closure in QMS, development of operating standards.
Verbal Communication, Microsoft Office Skills, Listening, Professionalism, Customer Focus, Organization, Handles Pressure.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.