IT Engineer

7 days ago

Singapore ITCS Group Full time

-Singapore, Singapore
-Full-time
-Entry Level

**Job Function**:

Information Technology, Engineering

**Industries**:

IT Services and IT Consulting

**Contact Recruiter**:

Jasmine Tay
-ITCS-10874

ITCS Group is a regional company providing IT Consultancy and Solutions services to clients in the top-tier Banking Industry. To meet the ever-growing demand, we are looking for experienced IT Engineer to join our office in Singapore.

**JOB SCOPE (responsibilities, environment, etc)**
- In Office and Remote support for ITCS Offices.
- On-site and remote support for local clients and other Regions within APAC.
- Handle technical inquiries and provide tier 1 & 2 solutions.
- Provide IT helpdesk, desktop, and infrastructure support.
- Document all reported incidents and service requests via ticketing system.
- Provide on demand hands and feet infrastructure support for the region when necessary.
- Occasionally provide IT Support during non-office hours.
- Assist and train users to improve the user experience with various IT products.
- Assist with Install, move, add and change of desktops, servers and other infrastructure hardware.
- Report Preparation & Updates as requested.
- Maintenance of company databases and website.
- Responsible for supporting end user software such as M365, ATS, Video Conferencing (MS Teams) etc.
- Vendor Management and Support.
- Report Preparation & Updates as requested.
- Work with internal team for vendor hardware pricing, client support overview, sales pitches, and overall project support.
- Support ITCS Regulatory Advisory services.

**MANDATORY JOB REQUIREMENTS**
- Higher diploma in Computing Science or other relevant disciplines.
- 3 to 5 years of desktop support experience (fresh grads welcome to apply)
- Applicant with previous experiences in the banking industry will be an added advantage
- Experience on troubleshooting issue on Windows Desktop Environment, MS Office, Outlook and network

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