Assistant Outlet Manager

7 days ago


Singapore COMMONWEALTH CONCEPTS PTE. LTD. Full time

Responsible for outlet operations. Perform ordering of non-food items, monitor and control operational costs, ensure maximum customer satisfaction. May also plan marketing strategies with Area Manager and Marketing Executive.

**Role and Responsibilities**
- Plan staff duty schedule for service crew and ensure sufficient staff, whilst minimizing costs. Organize staff stations each day.
- Develop and help to implement cashier and administrative systems.
- Supervise cash flow and handle petty cash payments.
- Oversee all staffing issues including areas like motivation and training.
- Assist Area Manager to develop market positioning and ensure that advertising, promotions, food, and prices are consistent with and communicate that positioning to the staff.
- Make every effort to let customers feel welcome with friendly and uncompromising service. Ensure all service crew follow likewise.
- Solicit feedback from customers and staff, for areas of improvement and incorporate useful suggestions into operations.
- Know the duties & responsibilities of staff & ensure they are carried out.
- Supervise operations in outlet and serve customers when required.
- Handle cashiering when others are not available.
- Handle customer complaints, maintaining good customer relationships.
- Tally cash register and bank in cash daily
- Maximize sales potential of outlet through local store marketing.
- Any other tasks as and when assigned by Management.

**Requirements**:

- Responsible, good organising & problem solving skills, and resourceful to deliver results
- Able to perform day shifts and work on weekends and Public Holidays
- Strong management skills with the ability to lead and motivate a team



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