Customer Service Sales Specialist

2 weeks ago

Singapore PITSTOP AUTO GROUP PTE. LTD. Full time

At Pitstop Tyres, we are revolutionizing the automotive experience in Singapore. We strive to be the #1 auto store in Southeast Asia, and we're looking for talented individuals to journey with us together Currently, we're a one-stop service traditional workshop that provides tyres, workshop & spray paint services. Our rocketship plan to expand includes much more: international merchandising, distribution, media, and much more.

If you're looking to hard launch a career in the automotive space and be part of our early team, this is the opportunity for you. You can expect exponential growth (for the company, and yourself), innovation, and limitless potential.

Role Description

This is a full-time role for a Customer Services Sales Specialist. Job responsibilities include:

- Responding to WhatsApp, Shopee, Lazada, Facebook & TikTok messages
- Selling and closing sales from the above channels
- Ensuring customer satisfaction during their interactions with us
- Once foundations are set, you will be expected to maintain a CRM software and periodically check in with our clients to keep retention rates high

This job will mostly include being on your laptop/phone for long periods. However, take note that this is NOT a work-from-home role.

Working Hours (6-Day Week)

Monday to Saturday

10am to 6pm

**Qualifications**:

- Strong Texting Phone Etiquette skills (Use of languages, periods & emojis)
- Customer Service and Customer Experience skills
- A strong command of the English language
- Strong communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Experience in the hotel, customer service, or e-commerce industry is a plus

Remuneration
- A base salary will be provided, but do note this is a commission-based role where you will be rewarded based on the number of customers closed
- We expect around 100+ messages per day, and our typical close rate is around 15%-20%

A Short Letter to our Potential New Team Member from Cordi (the millennial boss)

Hello It's very nice to meet you. I have big dreams for the company, and I hope that you have big dreams too. We're going to be the #1 automotive shop in Southeast Asia, and we'd love for you to join us on our journey there.

As our first line of contact with our clients, great power, in that sense, comes with great responsibility. The journey will be tough, tiring, and challenging. There will be nice clients, there will be nasty clients. Both are different lessons to learn. Through this, with the right mindset, you will grow at a rate you never expected you could, and excel just as the company excels.

It's my philosophy that if my company is successful, my people are successful too. No one in my company should have to struggle, and if they take care of the company, they will be taken care of too.

I love innovating, I love improving, and I love knowing that Pitstop Tyres is growing 1% every single day. We're excited to have you onboard our little rocket ship, so reach out, and let's have a chat We're looking forward to meeting you.

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