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Clinic Administrator
2 weeks ago
**Company Description**
Zen Lavender is committed to guiding patients through their medical journeys with expertise and compassion. Our team works closely with clients to achieve the best possible outcomes at every stage of treatment. We understand the unique needs of each patient and strive to make their experience as rewarding as possible. Zen Lavender truly cares for your health, offering professional consultations to discuss and address your current medical concerns.
**Role Description**
This is a full-time on-site role for a Clinic Administrator located near in Lavender MRT. The Clinic Administrator will be responsible for overseeing day-to-day clinic operations, managing medical records, forecasting, and providing exceptional customer service. The role also involves marketing, providing lots of room for personal development.
**Operations**
- Maintenance of clinic aesthetic and hygiene
- Front line counter services
- Handling the proper filing and documentation of medical related records
- Coordinate appointments, registration of patients, attending to walk-in and phone enquiries
- Perform clinical administrative duties timely and accurately
- Prepare weekly/monthly/periodic reports
- Organize/schedule company's events/meetings, taking minutes of meeting
- Record of transactions into accounting system
- Process vendor invoices and manage timely payables
- Process customer invoices and manage receivables
**Marketing**
- Objective & Goal: To drive brand awareness and customer engagement
- To improve company sales numbers through marketing campaigns/events
- To work closely with vendors, partners and agencies for campaigns execution
- To monitor campaign performance and provide post-campaign analysis
- To assist market research, content creation and marketing events coordination
- To manage digital marketing and social media accounts
- To assist in market research on competition, trends and to identify opportunities for growth
**Requirements**:
- Strong Customer Service skills
- Exhibit team player spirit with colleagues and management
- Experience in clinic administration
- Excellent organizational and multitasking abilities
- Strong interpersonal and communication skills
- Independent, resourceful and pro-active
- Adaptable, resilient, ability to multi-task and to work well in a dynamic environment
- Required languages: English and Chinese in order to liaise with Chinese speaking customers and associates
- Diploma/Degree in Business Administration, or a related field
- Experience in a clinical or medical setting is a plus
