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Maritime Data Analyst
2 weeks ago
We are the industry experts delivering actionable maritime insight, data, technology, and analytics trusted by 60,000 professionals across the globe to drive commercial advantage, evaluate risk, and support the efficient and lawful movement of seaborne trade.
Our data is collected only from the most reputable partners and accurate sources, many of which are exclusive to us and our customers.
Our advanced analytics, artificial intelligence, and industry expertise transform our unparalleled data into powerful insight delivered through data and analytics platforms and services, news and commentary, and publications that help professionals in maritime operations, risk, and compliance stay well informed.
Leading seaborne trade through change with data transparency, innovative technology, and human ingenuity.
Are you passionate about helping companies navigate the complex maritime operations, risk and compliance landscape?
If so, we want to hear from you.
**Role Profile**
Driven by our mission to support the safe, lawful, and efficient movement of trade by sea, Lloyd’s List Intelligence delivers data and analysis at the moments that clients need us most. For almost 300 years we have been the go-to partner for maritime intelligence.
In the role of **Maritime Data Analyst**, you will provide first response to customer queries related to vessel data and methodology, complex ownership structures, sanctions and compliance risks, working closely with other research teams to ensure the queries are answered within agreed SLAs.
The Maritime Data Analyst will primarily investigate company and vessel ownership changes and is expected to gain a broad understanding of Lloyd’s List Intelligence data and products, and most importantly how these benefit our customers. Within the remit of this role there is a key focus on resolving multiple daily client queries and deliver on data quality programmes across several data areas in a timely manner and exploring ways to improve efficiency and processes to increase the timeliness, coverage and accuracy of data delivered to customers.
If you have bags of enthusiasm and a desire to solve complex problems, keen to gain experience of large and complex datasets and due diligence research then this is the team for you Maritime knowledge would be an advantage but much more important is a passion for data, investigations and research, and someone who can work well with continual change.
This is a full-time permanent reporting to the Data Operations Manager.
This role is a balanced working model between home and in our modern and centrally located London office with an excellent and a wide variety of services and transport links situated nearby.
**Key Responsibilities**:
- Monitor and respond to inbound customer queries, received through the Ask-the-Analyst service, as well as non-customer and internal requests, ensuring these are handled in an efficient and timely manner, capturing & escalating actionable client feedback.
- Develop a deep understanding of the different customer groups and how they rely on our insight and services.
- Acquire full knowledge of in-house methodology across the Maritime Data Team and be able to articulate this in written responses to internal and external stakeholders.
- Ensure customer service SLAs, Data Quality KPIs and daily tasks are consistently met.
- Review and validate AIS tracking data, responding to customer queries on vessel movements.
- Review and update entries within our Geospatial database, including but not limited to Ports, Terminals & Berths, as well as High-Risk Areas.
- Provide quality control of research teams’ output, offer feedback and expertise when needed.
- Identify, proactively escalate and follow-up on issues related to data delivered by our partners.
- Capture web platform & data delivery improvements suggested by our customers.
- Foster collaboration and share information with other in-house data teams, to optimise the quality of our data.
- Proactively suggest process efficiency and methodology improvements, supporting on their delivery within the scope of our COACT data quality framework.
- Keep abreast of emerging market trends and regulatory changes in the risk and compliance landscape, as well as competitor advances in the maritime data market.
**What we are looking for**:
**Essential**
- A customer-first approach with a flexible, can-do attitude, and strong time management skills with an ability to respond to multiple queries and requests within set deadlines.
- Proven track record of proactively seeking out and validating information, both within and outside of pre-determined source lists, being able to understand to origin & context of data.
- Experience using code and visualisation tools to collate, clean, analyse and visualise datasets, with ability to replicate the process with a new dataset, using minimum manual input.
- Ability to compile training methodology and feedback documents to drive output enhanceme
