Business IT Analyst
1 day ago
**Job Purpose**:
**Key Responsibilities and Activities**
1. Manage the CRM system to provide a streamlined platform, which
will help the team with its user experience, data collection, and data analytics. This includes managing the functions, workflows, and database in:
(i) Volunteer portal
(ii) Events Management Module
(iii) Donation Module
(iv) Mail Chimp
2. Works with Consultant(s) in the following areas in the enhancement of the CRM system to facilitate (a) efficient tracking and analysis of data pertaining to community members, volunteers and donors; (b) increased engagement and community building with members, volunteers and donors; and (c) programme management, including tracking progression of peers and matching of volunteers:
(i) Planning
(ii) Development involving set ups and integration (Mail Chimp & MS Power Apps), project modules and implementation of custom portal,
Change requests, testing (UAT) and data cleaning
(iii) Setup Analytics for the CRM, adopt reporting tools such as Power BI for data visualization, create dashboards
3. Build a customized portal which will help improve the usability and accessibility to staff, community members and volunteers as well as manage the privacy, security, and control of the data
4. Works with management team to identify and manage the roles and responsibilities of stakeholders of the CRM system, acts as administrator for the CRM system. Maintains cost efficiency of the system.
5. Formulate SOP for Business IT functions relating to the system
6. General IT support for a team of about 10 persons
7. Other duties as assigned by the Executive Director
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