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Infrastructure Engineer

2 weeks ago

Singapore EVO OUTSOURCING SOLUTIONS PTE. LTD. Full time

**Responsibilities**:

- Implementation and support of Microsoft Teams Calling, Recording, Meetings and Direct Routing
- Administer and set policies for MS Teams, Microsoft Voice, Microsoft recoding
- Configure and manage softphone deployment for voice users at bulk
- Monitor and troubleshoot Microsoft Teams voice and recording and configuration via Graph API (integration to reporting and dashboard)
- Perform support duties for a large enterprise Microsoft Teams environment, including optimization, system evaluation and analysis, change management, and customer support.
- Hands on experience on Exchange Hybrid, MS Teams and Skype for business Online support and trouble shooting.
- End user configuration of Microsoft Exchange suite such as Distribution List, Shared mailbox, Meeting room mailboxes, OneDrive, Transport rule etc.
- Messaging and Collaboration expert for O365, Exchange hybrid and administration.
- Train IT helpdesk, Exec IT, engineers, and end-users on how to use Microsoft Teams, MTRs, and other collaboration tools.

Skills/Requirement
- At least 3+ years of hands-on operational experience in Messaging and collaboration, Exchange Hybrid, Unified Communication domain with Skills - MS Teams/Skype for Business with Enterprise Voice, knowledge, and experience on deployment of Microsoft SFB/Teams in large enterprise.
- At least 2 years of proven experience as L3 escalation engineer for operation issues and problems
- Hands-on operational troubleshooting Messaging and United Communication (Exchange/Teams)
- Experience with Microsoft Teams Templates
- Familiarity with Azure admin centre and Teams admin centre
- Microsoft Certification (Teams Administrator Associate/Collaboration Communications Systems Engineer Associate)
- Understanding of Microsoft 365 Services (Azure, Exchange, O365 etc.)
- Experience with Azure Active Directory (AD) Groups and Microsoft (M365) Groups