
Regulatory Escalations Specialist
2 weeks ago
The Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the organization drives continuous improvement with our partners across Meta.Meta is seeking a Regulatory Escalations Specialist to join the Detection, Response, and Intelligence, Regulatory Escalations Team. The team develops bespoke and semi-scaled solutions to escalatory issues, and novel and emerging regulatory, legal and civic risks facing the company. The team also protects users by mitigating negative engagement on the site and delivers qualitative and quantitative insight into user behavior to shape policy positions and define regulatory priorities.The individual will be required to facilitate the resolution of complex high priority escalations by working cross-functionally across different teams balancing multiple perspectives to help make the best decisions for our community users. This includes developing and executing strategies for new and existing escalation channels, responding to high priority issues, scaling our escalation processes and analyzing/deriving data trends and insights for broader solutioning. This individual may also be required to plan, coordinate, and oversee the execution of various projects, identify potential issues, and adapt plans accordingly to stay on track towards successful project completion. They will communicate clearly to various stakeholders and provide key updates and findings on a regular basis on any of the above. We are seeking a team-oriented strategic critical thinker who can optimize processes, go on investigations, solve challenging problems and most importantly, help prevent them in future. This position is full time and based in Singapore.
**Regulatory Escalations Specialist Responsibilities**:
- Serve as an expert on enforcing Meta’s Community standards and policies, including regulatory policies and region specific social media legislation where required
- Investigate reported escalations across multiple channels on Meta’s services, disrupt bad actor networks and respond to sensitive global partners inquiries
- Effectively convey results of technical/investigative work and mitigation measures to various audiences including internal leadership and external partners/government agencies
- Gather, analyze, and utilize relevant tools, systems, and data to improve Meta’s processes, inform our Policy & Legal positions and define/execute against business goals
- Manage high-pressure ambiguous escalations prioritizing speedy resolution while partnering with cross functional teams
- Coordinate with global cross-functional teams including Public Policy, Legal, and Integrity teams to problem solve and develop solutions
- This role may involve exposure to potentially graphic and/or objectionable content including but not limited to graphic images, videos, audio and writings, offensive or derogatory language, and other potential objectionable material, such as child exploitation, graphic violence, self-injury, animal abuse, and other content which may be considered offensive or disturbing. Please note that some holiday/weekend work will be required on a shift basis
**Minimum Qualifications**:
- 3+ years of experience handling operations, crisis or risk in a technology company or equivalent environment
- Knowledge of trust and safety, content integrity, compliance landscape
- Experience in multitasking different priorities in a rapidly changing environment
- Experience with managing projects in an operations-driven environment
- Demonstrated experience with working under pressure
- Demonstrated communication and collaboration skills
- Experience in influencing across regional and functional scope
- Experience working with potentially graphic and objectionable content
- Demonstrated ability to work with data and metrics to perform quantitative analysis, generate actionable insights, and support data-driven decision-making
**Preferred Qualifications**:
- Experience with data-driven analysis including, but not limited to using tools such as SQL, Excel, dashboards, etc
**About Meta**: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
-
Regulatory Escalations Specialist
1 week ago
Singapore Peoplebank Full time**Regulatory Escalations Specialist** - 12 months contract **Our Client** - Tech Giant, Social Media Platform **The Opportunity** The Escalations Specialist will be part of the Risk and Response, Regulatory Escalations team. This team develops scaled solutions to user issues, protects users by decreasing negative engagement on the site and delivers...
-
Regulatory Escalations Specialist
2 weeks ago
Singapore Meta Full time $90,000 - $120,000 per yearThe Global Response Operations organization within Global Operations responds to real-time crises, proactively identifies and evaluates emerging risks, conducts risk-related investigations, and assesses what we could be doing to best benefit our community. By understanding and consistently managing incidents and real-time crises to resolution, the...
-
Regulatory Escalations Specialist
6 days ago
Singapore Nicoll Curtin Group Full timeLocation: Singapore - Salary: NA - Job Type:Consulting Posted about 9 hours ago - **Sector**: Operations - **Contact**: Joshua Palsamy - **Job Ref**: 46599 My client is a Global Social Media Giant and they are looking for an Expert in Social Media Policy, Regulations and Compliance to ensure that the community is safer for all users. **THIS IS A 1 YEAR...
-
Escalations Specialist
5 days ago
Singapore Meta Full timeEvery day, people come to Meta's family of apps to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Meta’s Global Operations team exists to help them. Within Global Response Operations, our Community, Regulatory, & Legal Specialized Enforcement Operations team...
-
Policy Escalation Specialist, Regulatory and
5 days ago
Singapore YouTube Full timeGoogle will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa. Minimum qualifications: - Bachelor's degree or equivalent practical experience. - Experience working in an operations-oriented organization. - Ability to work non-standard, on-call rotation weekend and holiday...
-
Escalations Specialist
5 days ago
Singapore Meta Full timeEvery day, people come to Meta's family of apps to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Meta’s Global Operations team exists to help them.Within Global Response Operations, our Community, Regulatory, & Legal Specialized Enforcement Operations team is...
-
Expert Lift and Escalator Planning Coordinator
2 weeks ago
Singapore beBeeSpecialist Full time $3,000 - $3,500**Job Title:**Lift and Escalator Inspection Coordinator SpecialistOur organization is seeking a highly organized and detail-oriented Lift and Escalator Inspection Coordinator Specialist to play a critical role in planning, preparing, and maintaining work schedules for lift and escalator units undergoing Annual Inspections and Full Load Testing as part of the...
-
Central Singapore Emprego SG Full time**Location** - Singapore, Central Singapore**Job Type** - Permanent**Salary** - $9,300 - $18,600 Per Month**Date Posted** - 55 minutes agoAdditional Details **Job ID** - 103953**Job Views** - 1Roles & Responsibilities The Risk Management teams respond to real-time crises, proactively identify and evaluate emerging risks, conducts risk-related...
-
Escalations Specialist
2 weeks ago
Singapore FACEBOOK SINGAPORE PTE. LTD. Full timeEvery day, people come to Meta's family of apps to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Meta's Global Operations team exists to help them. Within Global Response Operations, our Community, Regulatory, & Legal Specialized Enforcement Operations team is...
-
Escalations Lead
1 week ago
Singapore Aaqua BV Full time**Are you ready for a positive and life defining Personal & Professional challenge** **‘Empowering people to live their passions’** Aaqua is a refreshingly new Social experience built around passions. We bring like-minded people, fans, icons, creators and brands together in communities - blending epic online and offline events - centred around...