Mandarin & Cantonese Solution Center Associate

**JOB DESCRIPTION**
This is an exciting opportunity to work with our clients for a dynamic and growing business within JPMorgan Payments

As an associate with the Solution Center team, you are a trusted member of the team and deeply connected to deliver the growth and success for our business. In this role, you will serve as the primary point of contact and escalation point for your team and your stakeholders including Sales/Client Service Account Managers. The Client Solution Center team based out of multiple locations in APAC including India, Singapore, China, Japan and Hong Kong and the role will be responsible for overseeing day to day enquiry handling for our Corporate and FI clients holding a relationship with JPMorgan Hong Kong.

**Responsibilities**:

- Manage enquiries received Corporate and FI customers with the highest service levels and optimal turnaround time.
- Adhere to the department policies and procedures and drive the same value within your team
- Work independently and in a team environment to maximize productivity in a most efficient manner
- Investigate root causes of process inefficiencies and make proposals on opportunities for process improvement
- Help align your and your team’s performance to the broader organizational goals. Support the team in local governance activities and be ready to participate in ad-hoc projects

**Required Qualifications, Capabilities, and Skills**
- Minimum of 5 years of experience in customer service, operations, treasury, sales or portfolio management, preferably with work experience primarily in banking or the financial service industry
- Advanced/Specialist/Management/Graduate Diploma or equivalent
- Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines
- Excellent communications skills; able to effectively communicate clearly and concisely in Cantonese and Mandarin to support our clients that speak the languages Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners

**Preferred Qualifications, Capabilities, and Skills**
- Ability to use data to create metrics and reporting
- Proficient in Microsoft Office (Excel, PowerPoint, Word)

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

J.P. Morgan Payments is among the world's largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.

Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable J.P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.