Clinic Executive

1 week ago


Singapore ADVANCED DENTAL HQ PTE. LTD. Full time

You will be responsible for supervising and managing the day-to-day clinics operations by ensuring that clinics are smooth-running and resolving operational contingencies. You will oversee billing and collection procedures, monitoring delivery of patient services and work closely with the Operations team in the areas of clinic facilities, service provision and patient care. You will also be involved in planning and implementing strategies to improve work processes and service quality.

**The job description is as follows**:

- Manage the day-to-day operations of the clinic.
- Implement and explain new workflows to staff.
- Track and feedback on any operational issues to management.
- Motivate team members to display high levels of team-spirit and drive.
- Ensure that billings and daily collections are properly and accurately done.
- Manage patients' complaints and oversee service recovery.
- Oversee clinic stocks as well as the maintenance and repair of clinic equipment.
- Manage internal and external communications and answering queries about the clinic.
- Optimise appointments to reduce unnecessary gaps.
- Independently assist in intermediate or advanced procedures with finesse and precision.
- Resolve disputes with patients.
- Ad hoc administrative work.

5 days’ workweek involving shiftwork consisting of the following:

- 3 weekdays: 9am to 9pm with 2 hours of meal breaks.
- 1 weekday and 1 Saturday OR Sunday: 9am to 5pm with 1 hour of meal break

May be cross deployed as per manpower needs (transport reimbursement and cross deployment allowance is provided)
- Diploma in any discipline with at least 3 years of relevant working experience.
- Exceptional interpersonal skills to liaise with patients, staff or third parties.
- Excellent written and verbal communication skills.
- Strong analytical skills
- Good leadership with the ability to work with staff of all levels in the organisation
- Exceptional organizational skills and planning ability (Know what to prioritize to be efficient and productive)
- Competency with IT technologies (Operate computer-based clinic software)
- Possess a keen sense of ownership (self-driven to complete tasks)
- Self-driven, independent and resourceful
- Have a keen eye for details
- Be flexible and adapt to a fast-paced environment
- Be able to perform under pressure.

**Compensation and Benefits**:

- **Market leading basic salary**:

- **Profit sharing**:

- **Shift allowance**:

- **Performance Bonus of up to 3 months**:

- **Medical and dental benefits**:

- **Incentives for good attendance



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