Technical Support Specialist

**Passionate people create exceptional things**

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

**Join us on our journey for a better tomorrow.**

We are hiring for Technical Support Specialist to join our Marine team in Singapore. This is an exciting time to join the team. You will work in a supported environment with opoortunities for growth and development.

About the role:
**Technical support function**
- Provide technical support and guidance to Marine customers either virtually or physically onboard ships.
- Collaborate with local Marine operations team lead and to product company or CTS Division for product and technical support requirement to resolve equipment issues and concerns.
- Responsible for filing warranty claims and providing technical updates to Division Technical Support Engineers as requested.
- Ensure timely implementation of ECB that impacts Marine installed equipments.
- Generate root cause analysis reports that the customer, product company or CTS Division may require.
- Identify installation flaws and recommend improvement to meet Atlas Copco requirements.
- Committed to continuous technical knowledge development through virtual and face-to-face training arranged locally or abroad.
- Work closely with customer in identifying improvement opportunities in the use of our equipment.
- Personally commit to 24/7 services

**Service function**
- Able to fully execute start up and commissioning job when required.
- Perform preventive and corrective maintenance for compressors, dryers and other ancillaries.
- Can troubleshoot complex compressor, N2 systems and dryer technical issues involving mechanical, electrical and/or control systems with or without support from the Division.
- Generate service reports either via MAM2 or other approved service reporting platforms.
- Adhere to all legal, customer’s and company’s safety rules and regulations to ensure safety of personnel, equipment, and property, including housekeeping.

**Sales function**:

- Generate sales leads for Marine aftermarket sales team, specifically to those customers with multiple managed or owned vessel.
- Keep and maintain a list of all vessels and their installed machines. Identify opportunities and discuss with sales team. Provide support on proposal discussion whenever required.
- Develop and maintain strong relationships with customers, ensuring high levels of customer satisfaction and repeat business.

**Other function as maybe assigned**:

- Monitor the warranty status of Silverstream's low pressure machines installed onboard and propose planned maintenance services.
- Implement new aftermarket services for Silverstream's low pressure machines, including maintenance and repair packages, spare parts supply, and upgrade options.
- Conduct regular technical reviews / meetings of Silverstream's low pressure machines installed on ships, identifying any performance issues, and recommending solutions for improvement.
- Maintain detailed records of all Silverstream warranty issues and aftermarket service activities, providing regular reports to the sales team and management.
- Stay up to date with industry trends and developments and make recommendations for new products or services to enhance Silverstream's offering.
- Undertake ad-hoc projects and assignments from time to time in accordance with Department Manager’s instructions.

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.