Avp - Production Support Engineer

7 days ago

Singapore Citi Full time

The **Production Support Engineer (AVP) **is an intermediate level position responsible for operations and support management of Data Middleware infrastructure in coordination with other Technology team. The overall objective of this role is to ensure infrastructure site reliability and operational excellence.

**Responsibilities**:

- Manage production stability, safety and soundness of infrastructure data middleware namely Confluent KAFKA, TIBCO EMS, Business Works, SOLACE PubSub+,IBM MQ, RabbitMQ and RedHat PAM
- Partner with business and development teams to build, deploy and operate best-in-class data middleware solutions
- Ensure requirements/tasks from technology departments and/or end users are communicated to stakeholders
- Provide solutions and processes in accordance with audit initiatives and requirements and consult with Business Information Security officers (BISOs) and TISOs
- Exhibit in-depth understanding of engineering concepts and principles in data middleware pattern and tools
- Assist with training activities and mentor junior team members

**Qualifications**:

- 4-6 years of relevant experience in an Production Operations and Administration role
- Demonstrated analytic/diagnostic skills
- Subject matter expert for TIBCO EMS, Business Works. Skills on other products like Confluent KAFKA, SOLACE PubSub+, TIBCO, IBM MQ, RabbitMQ and RedHat PAM
- Ability to work under pressure and manage to tight deadlines or production operations settings
- Experience in Devops or SRE practices - AIOps, IaaC, CICD
- Experience working in Financial Services or a large complex and/or global environment
- Consistently demonstrates clear and concise written and verbal communication
- Ability to work independently, multi-task, and take ownership of practices in production operations
- Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
- Ability to work in a matrix environment and partner with virtual teams
- Proven track record of operational process changes and improvement

**Education**:

- Bachelor’s degree/University degree or equivalent experience

LI-Hybrid
- **Job Family Group**:
Technology
- **Job Family**:
Systems & Engineering
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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