SOC Analyst

We're building a more trustworthy Internet. Come join us.

**SOC Analyst**

Leveraging our growing security product suite, a SOC Analyst contributes real world security insights to Fastly and our customers as we address Internet-scale threats. Cloud security solutions enable our customers to benefit from extra visibility across the world and expertise from a central team.

The Customer Security Operations Center (CSOC) team provides operational support for Fastly's security products and services. CSOC Analysts within this team focus on delivering outstanding security services to our customers. The team works with the security, operations and customer organizations internally to respond to security threats faced on the Internet today.

As a 24 x 7 team, SOC analysts are expected to work either Tuesday through Saturday, Sunday through Thursday, or Monday through Friday shifts.

**What You'll Do**

CSOC analysts are responsible for the following duties:

- Provide an outstanding response to customer security issues
- Analyze web traffic and identify suspicious activity
- Write, contribute to, and review security reports
- Manage security configurations for our customers
- Contribute to the processes and policies that scale our organization as we grow
- **Work Hours**: As a 24 x 7 team, SOC analysts are expected to work either Tuesday through Saturday, Sunday through Thursday, or Monday through Friday shifts.

**What We're Looking For**

**Basic Qualifications**:

- Working knowledge of core internet technologies like DNS, HTTP & TLS
- Deep understanding of the OSI model and able to explain potential exploit methods at each layer
- Experience in any IT or security operations, technical support, or research role
- Scripting ability in any modern language
- Contribute to the processes and policies that scale our organization as we grow
- Assist with the maintenance of existing runbooks and the ability to identify when a new one should be created
- Ability to work and learn with limited supervision
- Experience troubleshooting WAF products
- Fluent spoken & written English required, adapting content for different audiences
- Interface with clients to address concerns or escalations; track and drive to closure any issues that impact the service and its value to clients
- Focused on delivering exceptional customer experiences

**Preferred Qualifications**:

- Analysis with log visualization tools (Grafana, Prometheus, Looker, Splunk, Elastic/ELK, or others)
- Experience working in a SOC or Incident Response Team
- Apache/NGINX/IIS or other web server platforms
- Application server technologies and frameworks
- Cloud ecosystem knowledge & experience (AWS, GCP or similar)
- Unix/Linux or Windows system administration

**We are not able to provide Visa Sponsorship for this position. You must be eligible to work in Singapore without the need for visa support to be considered for this position.**

**Benefits**

**We care about you.** Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?

**Why Fastly?**
- **We have a huge impact.** Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.
- **We love distributed teams.** Fastly's home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe.
- **We value diversity.** Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful - every day.
- **We are passionate.** Fastly is chock full of passionate people and we're not 'one size fits all'. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.
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