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Network Engineer
2 weeks ago
**The role**
Dynamic individual who has hardware technical knowledge on network & x86/x64 products to provide both post-sales and pre-sales support. Able to provide problem determination, diagnostic testing, repair/resolution of hardware, Operating Environment, virtualization and infrastructure in dynamic enterprise environments.
**Key accountabilities**
- Be ARCO’s brand ambassador as part of the pioneer team to help build the company’s brand equity
- Provide technical pre-sales support to sales team and clients
- Provide standby duty based on rotation basis
- Provide post-sales project implementation, onsite support and coordination
- Provide break-fix field support based on SLA including, but not limited to, machine inspection, system checklist creation, troubleshooting and replacement of hardware, troubleshooting of Operating Environment, incident ownership and customer management
- Deliver high quality services and customer satisfactions to our clients
- Ensure good housekeeping of equipment residing at designated platform area and maintain the work area tidiness within the engineering area
- Provides timely update of activity list on a weekly basis
- Drive self-improvement and upkeep with the latest technologies and corporate changes on a continuous basis
- Able to work independently with mínimal supervision when tasks are assigned
- Any other ad-hoc assigned by superior
**Skills & experience**
- Minimum Diploma holder on IT or electronic engineering related discipline.
- Must have CCNA Certifications (Routing switching and security)
- Those with ONF Certified SDN Associate (OCSA) will be a plus point.
- Good skills in field support and services of datacenter networking, security and x86 products.
- Minimum 3 - 5 years’ experience in similar field
- Experience in Cisco Unified Computing System (UCS)
- Experience in Cisco IOS routing & switching
- Experience in Cisco Nexus family of switches like Nexus 7K, 5K, 1K
- Experience in Software Defined Networking implementation and support; SD-WAN, SD-LAN, security and etc.
- Experience in Converged Network and/or Unified Storage Infrastructure in Datacenter
- Troubleshooting experience on network, security components and products such as Cisco, Trend Micro, FireEye, Fortigate, PaloAlto, etc.
- Well trained in field engineering, troubleshooting methodology, problem determination and remedial action plan.
- Has exposure to current technologies and hands on experience in EOL products, at least until generation N-3.
Job Reference: DC0100674
