1 year exp

**Roles & Responsibilities**

The IT Executive is responsible for providing solutions to end users and the implementation, monitoring and maintenance of IT infrastructure.

**A summary of the responsibilities of this position are, and not limited to, as follows**:

- Provide a good customer service experience for all end users in the organization by resolving all IT support requests in compliance with Service Level Agreements (SLAs) while ensuring usage of ticketing system
- Assist in offboarding process for resigned/terminated users and the procurement process of IT equipment with procurement admin
- Enforce compliance to security practices in the workplace
- Partner with product support to repair/replace faulty IT equipment accordingly; maintain service records and inventory of IT equipment
- Escalation of service cases to L2 and L3 when applicable and update knowledge base (KB) with known or resolved issues
- Carry out deskside support when applicable and assisting end user in logging of case if required
- Adherence to safety practices in workplace

**Value Add of Position**
- Ability to build and maintain a positive relationship with various stakeholders

**Qualifications and Education Requirements**
- Education: Minimum Diploma in Computer Science or related discipline from a recognized institution
- Experience: Minimum 1 year of experience in IT-related industry
- Ability to work as a team member
- Ability to work creatively and analytically in a problem-solving environment

WOH HUP (PRIVATE) LIMITED

Established in 1927, Woh Hup began humbly as a one-man business in Malaya. Today, we are Singapore’s largest privately owned construction and civil engineering specialist, with a dedicated 1,000-strong workforce, and a body of work spanning many of Singapore’s most notable and iconic developments.

At the heart of our four-generation family-run business lies a proud heritage of industry, integrity and enterprise, focused on creating lasting value for our clients, improving quality and safety standards on every project, and maximising opportunities for our employees to achieve their career potential. These values have fueled the company’s growth consistently for more than 80 years, and continue to do so.

In our efforts to continuously raise the industry bar, we seek to introduce innovative new building solutions and broaden our skills through strategic joint-venture partnerships with overseas counterparts. This has seen us emerge in recent years from being a principal player in the building of private residential and commercial developments, to becoming a leader too in large-scale civil engineering works, cementing our position at the forefront of the construction industry, locally and regionally.