Supply Chain Intern, Client Services

10 hours ago

Singapore Johnson Controls Full time

**What you will do**:
This intern is accountable for the customer service activities of the APAC & ME TFPP customer service organization in addition to the policies and procedures that govern those operations. The Supply Chain intern will have frequent interactions with both the sales team and the operational teams within the organization. To provide the highest possible level of service, he or she will have to interact directly with clients.

**How you will do it**:

- Acknowledge new orders and process them in a timely manner.
- Maintain and commit to accurate Customer Requested Dates in the ERP system.
- Any delays or extended lead times must be communicated to clients immediately.
- Consistently assist the business in achieving its sales goals (both revenue numbers and deadlines).
- Updating forecast reports with risks and opportunities for the CS Supervisor.
- Coordination of activities with many departments, including logistics, technical support, and sales.
- Execute timely shipping arrangements with customers
- Active use of Salesforce for communications, orders, and customer complaints.
- Investigating and resolving client issues
- Committed to effective backorder management, not allowing orders to become overdue.
- Resolve any backorder-related issues with internal and external stakeholders. Proactive in notifying the CS Supervisor of any difficulties in a timely way.
- Appropriate Salesforce escalation of complaint cases to the QA manager, L&D department, and management.
- Monitor the status of complaints and ensure that they are resolved and closed in a timely way.
- Backup other Customer Service Executive when they are not available

**What we look for**:

- Pursuing a degree or diploma from a reputable educational institution
- Able to commit to a full-time internship for 6 months preferred.
- Creative, a can-do attitude
- Ability to analyse data in clear, organized format and report out key findings.
- Good balance of a professional attitude while having fun.
- Strong desire to learn along with a strong sense of ownership.
- Passionate, enthusiastic, and driven to regularly follow up with loose ends.

LI-YL2
LI-Onsite

  • Supply Chain Manager

    4 weeks ago

    Singapore CHAGEE SUPPLY CHAIN MANAGEMENT (SEA) PTE. LTD. Full time

    Roles & ResponsibilitiesRole Responsibilities:Lead and manage end-to-end supply chain operations across the APAC region, including demand planning and purchasing. Develop and execute regional supply chain strategies aligned with global business objectives. Build, manage, and maintain strong relationships with suppliers, manufacturers, logistics providers,...

  • Supply Chain General Manager

    2 weeks ago

    Singapore PROTUS SUPPLY CHAIN PTE. LTD. Full time

    **Key Responsibilities**: - **Strategic Leadership**:Formulate and execute comprehensive supply chain strategies to drive business objectives. - **Operational Excellence**:Oversee procurement, logistics, inventory, and distribution, ensuring cost efficiency and seamless execution. - **Vendor Management**:Cultivate strategic supplier partnerships, negotiate...

  • Administrative Manager Supply Chain Business Development

    1 week ago

    Singapore SINGAPORE HERISIGN SUPPLY CHAIN PTE. LTD. Full time

    **Responsibilities**: - **Planning and Strategy** - Plan and implement the overall supply chain strategy - Determine key supply chain KPIs - Market development - **Collaboration and Communication** - Collaborate with Sales, Operations, and Customer Service teams - Build and maintain good relationships with customers - Handling of sales enquiries - **Process...

  • Client Service Specialist Supply Chain

    4 days ago

    Singapore Stafflink Services Pte Ltd Full time

    Working location: East - Working hours: 5 days work week (8:30am - 5:30pm) - Company transport pick up from Pasir Ris MRT, Yishun MRT, Khatib MRT, Woodlands MRT, Sengkang MRT, Hougang Ave 2 - Salary up to $3,000 with AWS + VB Our Client is one of the largest healthcare services groups in Asia and their purpose is to make healthcare more accessible. Job...

  • Administrative Manager cum Supply Chain Business Development

    3 weeks ago

    Singapore SINGAPORE HERISIGN SUPPLY CHAIN PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities:· Planning and Strategyo Plan and implement the overall supply chain strategyo Determine key supply chain KPIso Market development· Collaboration and Communicationo Collaborate with Sales, Operations, and Customer Service teamso Build and maintain good relationships with customerso Handling of sales enquiries·...

  • Administrative Manager cum Supply Chain Business Development

    2 weeks ago

    Singapore SINGAPORE HERISIGN SUPPLY CHAIN PTE. LTD. Full time

    Job Responsibilities: Planning and Strategy o Plan and implement the overall supply chain strategy o Determine key supply chain KPIs o Market development Collaboration and Communication o Collaborate with Sales, Operations, and Customer Service teams o Build and maintain good relationships with customers o Handling of sales enquiries ...

  • Administrative Manager cum Supply Chain Business Development

    3 days ago

    Singapore SINGAPORE HERISIGN SUPPLY CHAIN PTE. LTD. Full time $60,000 - $120,000 per year

    Job Responsibilities:Planning and Strategyo Plan and implement the overall supply chain strategyo Determine key supply chain KPIso Market developmentCollaboration and Communicationo Collaborate with Sales, Operations, and Customer Service teamso Build and maintain good relationships with customerso Handling of sales enquiriesProcess Management and...

  • Supply Chain Operations Planner

    2 days ago

    Singapore The Supply Advisory Full time

    A well known client in the healthcare industry spanning over a hundred years in the business across more than twenty countries worldwide has recently partnered with us to secure a Singapore-based Supply Chain Operations Planner. This permanent role will be involved with operations on a regional scale and directly reports to the Regular Head of Supply...

  • Supply Chain Operations Planner

    7 days ago

    Singapore The Supply Advisory Full time

    A well known client in the healthcare industry spanning over a hundred years in the business across more than twenty countries worldwide has recently partnered with us to secure a Singapore-based Supply Chain Operations Planner. This permanent role will be involved with operations on a regional scale and directly reports to the Regular Head of Supply...

  • Supply Chain Operations Planner

    7 days ago

    Singapore The Supply Advisory Full time

    A well known client in the healthcare industry spanning over a hundred years in the business across more than twenty countries worldwide has recently partnered with us to secure a Singapore-based Supply Chain Operations Planner. This permanent role will be involved with operations on a regional scale and directly reports to the Regular Head of Supply...