Senior Manager, Head of Lending Services, Apac

Requisition ID: 189861

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose
- Leads and oversees the Lending Services - Corporate Credit Services, in APAC, ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

Accountabilities
- Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Builds a high-performance environment and implements a people strategy that attracts, retains, develops, and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison/values/business strategy; and managing succession and development planning for the team.
- Leads the team to support the development and growth of the Bank’s business by ensuring that service levels meet customer needs timely and accurately in consistent with Scotiabank service Standards.
- Prioritizes departmental activities and organizing / assigning staff and other resources as required to meet business objectives and attain required results.
- Monitors work in progress / daily transaction volumes via various daily / weekly / monthly management information and control reports and providing direction and follow-up as necessary.
- Thinks strategically and acting as a change agent; driving/contributing to operational changes that benefit Scotiabank globally.
- Plans, organizes, and prepares for project type activities that require other than established procedures and implementing required changes to related processes and systems.

Education / Experience / Other Information
- At least 10-15 years working experience in Corporate Credit Services / Lending Services.
- The incumbent needs to possess strong operational knowledge in loans processing.
- Good working knowledge of the system LOAN IQ is an advantage.
- Working on initiatives on process enhancement, re-engineering, and with ability to review and assess market changes that has an impact to the business or process.
- As the functional head in APAC, the role holder needs to demonstrate a strong leadership, good communication skills to deal with stakeholders, and supervisory/motivational and organizational abilities.
- Strong management skills which include diplomacy and sound human relations skills required for the management of staff and to foster efficient interaction with management staff of other departments and customers; ability to effectively delegate, team building, and provide coaching and feedback.
- Excellent verbal and written communication skills.
- Strong organizational and analytical skills.
- Adaptability to manage in a rapidly changing environment regarding policies, procedures, automated systems and client needs.

Location(s): Singapore : Singapore : Singapore

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.