Floral Supervisor

**Job no**: 503012

**Work type**: Full Time

**Location**: Marina Bay Sands

**Categories**: Housekeeping

**Core Competencies**
- **_Action Oriented_** - Demonstrates enthusiasm, drive and determination to get ahead and pursues goals energetically; shows self-confidence and an optimistic outlook; acts on own initiative and takes responsibility for one's own work and for the safety of others.
- **_Adaptability -_** Shows awareness for one's own strengths and weaknesses; works comfortably in uncertain conditions with no or little direction and information; accepts new ideas and supports change initiatives; adapts or changes one's own views or behaviours to changing circumstance; able to identify one's own developmental needs and seeks opportunities to improve; is able to absorb new information and learn new techniques; maintains stable performance under pressure and in stressful work situations.
- **_Communication _**_- _Encourages communication throughout the organisation; shares information with others and clearly expresses opinions and information; listens to others sympathetically and takes feelings and views into consideration; communicates awareness of strengths and weaknesses and admits to mistakes; and maintains relationships with people at all levels in the organisation.
- **_Customer Focus and Quality _**_- _Focuses on identifying and meeting customer's needs by taking their interests and complaints seriously; delivers prompt, efficient and personalised service; shows empathy and understanding for others views and attitudes; and ensures professional, high quality work standards are met; accepts criticism without hostility or defensiveness and uses it constructively to move forward.
- **_Integrity_** _- _Acts consistently in accordance with clear ethics and values and models high standards of behaviour for others through one's own actions; maintains confidentiality and upholds agreements made with others; able to relate to people from different cultures; and maintains a balance between work and personal life so neither affects the other negatively.
- **_Interpersonal Skills and Teamwork _**_- _Identifies and uses the most appropriate interpersonal style to suit different circumstances; identifies well with others and is able to work efficiently in a team; quickly builds rapport with others; helps people with individual limitations and supports them through difficult periods; and shows tolerance and consideration for others' viewpoints; is able to keep own emotions in check and not allow personal feelings disrupt work.
- **_Time and Task Management_** _- _Manages time effectively and shows punctuality; completes tasks on time; structures work activities in a systematic way; respects and follows company policies; shows organizational commitment; ensures safety at the workplace. Shows receptiveness to being managed and co-operates willingly; demonstrates detailed job knowledge, manual ability and technical expertise in one’s own area.

**Main Duties and Scope of Role**
- Conducts daily briefings and attend meetings
- Prepare and assign daily tasks and monitor the daily production process and overall operation
- Receiving deliveries, checking quality of flowers and treating the flowers appropriately
- Assist in preparing large floral arrangements, centerpieces for hotel lobby and casino/paiza areas and other outlets
- Prepare the floral arrangement/balloon artistry in a cost-effective mindset without compromising quality
- Ensure that all floral displays in all public areas and guest rooms are well constructed and maintained
- Ensure that the requirements of VIP arrivals and in-house guests are managed well.
- Maintains flower consumption at a minimum, controls recycling of flowers and ensures accurate recording and charges for floral
- Supervises the general inventory of all materials and equipment
- Checks and freshens up floral arrangements in the designated areas across the property and scheduling installation change over days as necessary.
- Monitor and report department shrinkage and make timely adjustments
- Monitor standing orders for flowers, plants, related merchandise, supplies and raise requisitions /adjustments as required following adhering to pre-determined PAR levels.
- Trained in the relevant PMS/Microsoft/POS systems and these systems are used effectively
- Support and follow through with the implementation of new floral/balloon artistry arrangements
- Keep abreast of the competition and evaluate market trends
- Manages team member related issues, such as disciplinary action
- Maintains good rapport with all departments and ensure that leadership are kept fully aware of all feedback from either guests or other departments.
- Be proactive in safety and accident prevention. Ensure that all Team Members are adequately trained in the use of all floral tools, lifting techniques and other potentially hazardous parts of their daily work.
- Ensure a clean, safe and pleasing environment for