Customer Engineering Product Specialist

**DESCRIPTION**

We are looking for a talented **Customer Engineering Product Specialist** to join our team in **Tuas South, Singapore**. This will be following **hybrid work model.**

**You will make an impact in the following ways**:

- Obtains input and negotiates with Subject Matter Experts and Value Package Introduction (VPI) Teams and delivers product data and installation requirements to Application Engineers and OEMs Makes decisions in the areas of product selection, design, and integration that impact OEM machine performance, optimization and quality.
- Applies and improves processes such as Installation Quality Assurance, OEM integration and product selection and tools such as Advisor, Cummins OnLine Specifications (COLS) and Global Customer Engineering (GCE) required to support the processes and enable high quality decision making.
- Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver specialized product technical information, manage product specifications, communicate product change information, conduct complex installation issue resolutions and facilitate customer requests.
- Leads the translation of customer needs and "voice of the customer" into functional product requirements to provide input on program-related decisions.
- Serves as customer/market advocate inside Cummins during participation in new product development programs, design reviews and product change request processes.
- Ensures products are applied and installed correctly to meet customer system requirements and environments.
- Assures installation quality by validating prototype machine performance and ensuring installations meet Cummins requirements.
- Utilizes Analysis Led Design (ALD) and Six Sigma tools to optimize product and system performance.
- Proposes innovative customer-focused initiatives and projects.
- Assists with the transfer of knowledge through coaching and mentoring less experienced engineers.
- Provides independent leadership of smaller business impact projects or ownership of complex components, products, systems or services with greater elements of ambiguity over the senior or lead engineer level and with full accountability to the project team.
- Delivers independent execution of established and emerging work processes and systems, while still developing technology or product knowledge.
- Leads the development and improvement of work processes and systems across a functional discipline area within a business unit site.
- Coordinates and directs work amongst technicians and temporary student employees, assists in the transfer of knowledge to lesser experienced engineers through either indirect (scope of influence) or direct management of a small, local group of engineers.
- Provides support and guidance to influence technical direction within a project team and continues to develop proficiency in the competency areas critical to success in the role.
- Operates as a recognized specialist in a discipline or product area within the immediate team.

**RESPONSIBILITIES**
- **Machine Integration and Optimization** - Combines various parts or sub-systems into a whole to achieve the output most desired by the customer; applies Cummins' installation requirements using our standard tools, processes and identified best practices to ensure optimization of performance, reliability, cost and quality; analyses technical issues using proven problem-solving and troubleshooting techniques for rapid resolution. Product
- **Application Support** - Ensures new product information is available by developing and managing accurate and complete technical content in a timely manner to support our customers and the business; provides new options through management of technical systems to support sales to all of our markets; defines installation requirements and develops innovative tools with in-depth, cross-system knowledge and industry experience for successful design and integration.
- **Product Function Modelling, Simulation and Analysis** - Impacts product design decisions through the utilization and/or interpretation of computational tools and methods that predict the capability of a product's function relative to its system, sub-system and/or component level requirements.
- **Product Installation Quality -** Identifies and applies ways to improve machine integration to minimize rework and deliver the best product; applies standard Cummins processes based on the experience and knowledge of product installation experts; ensures that products are installed correctly and meet requirements through an installation review process.
- **Product Problem Solving** - Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence.
- **Technical Customer Management -** Represents Cummins to our custom