
Field Technician
2 weeks ago
**Job purpose**
As Field Tech / AV Technician, you are responsible for client's AV Operational efficacies ensuring accurate and timely setup and troubleshoot breakdown of intermediate audio visual equipment and finding a workaround to resolve all technical issues professionally. You will work with Fortune 500 clients and MNCs and be at the forefront of the industry with exposure to latest technology and solutions in AV and system integration.
**Duties and responsibilities**
Your main role is to attend to Audio-Video maintenance service
- Signal cable tracing and termination.
- Rectify faults or provide workaround solution in order to get the meeting/conference room usable.
- Remove faulty AV equipment and send to service centre for repair.
- Troubleshoot systems and perform firmware updates to keep the equipment running smoothly.
- Perform preventive maintenance checks.
- Update service-request ticketing system daily.
- Stay in constant communication with Technical Manager.
- Training will be provided, but prior AV or Technical knowledge in the following programs would help you to succeed in the role:
Ø - Microsoft Teams / Zoom / WebEx
Ø - Cisco video conferencing
Ø - Crestron
Ø - Extron
Ø - Biamp
Ø - QSc
Ø - BlueJeans
Ø - AMX
Ø - Shure
Ø - ClearOne
Ø - Polycom
Ø - DHCP/Static addressing, IP Addressing
Ø - CTI-P101 Foundations of Crestron Programming
Ø - Crestron DMC-E Certification
Ø - Cisco Telepresence installation and configuration
**Qualifications**
- Min GCE ‘O’ Levels / Diploma in Electrical & Electronic
- Experience with data networking setup and configuration.
- At least 3 years of Installation experience with networked AV equipment
- Excellent technical, diagnostic, and troubleshooting skills.
- Strong leadership and organizational abilities.
- Willingness to build professional relationships with staff and clients.
- Good communication, motivational, and interpersonal skills.
**Work Experience**:
At Least 3 year of experience and knowledge of installation with networked AV equipment
**Direct reports**
- Technical Manager
**Remarks**
- Requires an average of 50% travelling on the job to various site location.
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