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Technical Sales Architect

3 weeks ago

Singapore Zoom Full time

**Work Styles at Zoom**

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

**About Us**

Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Roles & Responsibilities
The Technical Sales Architect role at Zoom plays a very important role in building the
foundation of delivery of our technical solutions. We are looking for an architect with deep
knowledge of the collaboration industry to help our solution engineers, sales associates and
customers understand what makes the Zoom Communication platform run underneath the
hood.
This individual serves to increase the technical relevance of our solutions engineering
community. This includes creating technical white papers and validated infrastructure designs.
Building lab guides, competitive tear downs and release documentation are a core part of
defining the TSA role.
TSAs will work with a cross-functional team to ensure that the products that we bring to market
are successful in a wide variety of customer engagements. They must have the ability to clearly
articulate the technical differentiators of a product and also work with the Product
Management teams to continually improve the products. TSAs will collaborate with key
partners such as development, product leadership, sales leadership,engineering, senior
technical and business executives to drive the architecture strategy by owning the technical
direction of our platform and help prioritize development efforts.
In addition it is important for TSAs to establish relationships with key architects across
technology organizations and collaborate on promoting architectural standard methodologies.
TSAs will lead a team to define, develop, maintain, and communicate the technology and
teams and our customers. They are responsible to help meet revenue goals by driving creative
programs and participating in complex account strategy by delivering customer presentations,
executive briefings and industry events.

Marketplace/API) and/or competitive equivalent. As well as champion a culture of innovation,

in an environment that requires high levels of scalability, security and reliability.

Amazon, RingCentral, 8x8, Cisco, Pexip, etc). Expert level networking and collaboration

certifications such as the MCSE or CCIE are preferred.

As a Technical Sales Architect you will:

- Be the heart of our solutions as an Engineering owner
- Evangelize competitive differentiators and work with the Competitive Team for market

and competitive analysis
- Build integration labs and provide interoperability recommendations
- Collect customer and field feedback
- Help our product leaders build and prioritize development strategy
- Create and host trainings with our Solution Engineering community
- Build and lead internal teams to drive cross organizational projects
- Create and maintain design guides, troubleshooting guides, evaluation guides,

our solutions and products.
- Support sales efforts, some travel required
- Support product launch activities and assist with trade shows, conferences, executive

briefings and technical training activities.

Skills Required
- Strong business acumen and executive presence
- Extensive customer and field experience
- Exceptional presentation skills and written/oral communication skills
- SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS
- Excellent communication skills
- Create, present and document technical solutions
- Ability to present topics in a clear and concise manner to many levels of technical skill

sets and audience sizes
- Expert level solution integration knowledge

Desired Skills
- End-to-end IT systems knowledge
- Formulate and communicate a technical solution / vision
- Mentor developing team members
- Act as a leader when the situation warrants
- Be flexible and able to function in a high growth environment
- Natural leadership skills and the ability to work with all teams across the company
- Project management skills

Minimum Qualifications
- 10+ years of technical experience in Collaboration technologies
- 5+ years in a customer or product team facing technical role required
- Thorough competitive knowledge (in their area of specialization) including solution,

technology and product offerings.
- Zoom Communication platform and end-to-end positioning required
-