Manager, Epmo

Posting Description:
**Manager, EPMO & Tecnical Services**

**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**
- Building relationships with strategic clients to strengthen the partnership.
- Create and maintain strong relationships with key external vendors including insurers and specialty providers (e.g. Fullerton Healthcare Group for Aon Care).
- Needs-based consulting, identifying and actioning cross sell opportunities, with knowledge of client profiling and ability to recognize and be sensitive to client needs and priorities.
- Renewal activities, maintaining retention rates as set out by management.
- Strong interpersonal and people leadership/management skills, effective communicator, self-awareness and emotional intelligence.
- Mentoring team members in the team and more broadly, as required.
- Guide others in resolving complex client issues based on independent discretion and judgement to determine appropriate solutions and process.
- Work independently and with initiative, with guidance in only the most complex situations.
- Ability to embrace and execute organizational changes.
- Conduct peer review for team members.
- Champion all client-related initiatives and ensure smooth implementation, including active promotion of Aon United.
- Act as escalation point for all clients.
- Support to Head of GBM, as required.

Renewal and remarketing:

- Client Business Consulting and Planning.
- Review of renewal terms.
- Review and preparation of Renewal Proposal / Claims Analysis.
- Meeting with clients on pre-renewal and/or renewals.
- Preparation of Service Level Agreement.
- Preparation & Presentation of the benefits programme to employees.

Day-to-Day Operations:

- Updates to employee movements from clients.
- Following up of underwriting requirements with clients.
- Handling the enquiries from both HR and employees.
- Follow up with clients on outstanding invoices.
- Aged Debt Management.

**Skills and experience that will lead to success**
- Degree or Diploma from a recognised university or Polytechnic
- Regulatory requirements for registration as Broking and FA rep with MAS
- Min 5 to 7 years in the insurance Industry within Health and Benefits
- Strong skills in written and verbal communication, and analytical, critical thinking and problem solving skills required
- Strong analytical abilities to evaluate information for effectiveness and accuracy
- Strong interpersonal skills - able to communicate well across organisational levels
- Skills on MS systems including Word, Excel, Powerpoint required
- Project Management Skills
- Positive, Influencing and leadership abilities to embrace and manage change
- Customer Focus and focus on service excellence

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.