Senior Vice President, Head of Retail Bancassurance

-Job description

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life in Singapore is the combination of AXA Singapore and HSBC Insurance. Here you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank.

Insurance is about people, and the promises they make. At HSBC Life in Singapore we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region. Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our combined team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we will pursue efficient ways of working. We will harness the latest data and technology solutions to achieve meaningful outcomes for our clients. And the protection we offer will create broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a** Senior Vice President, Head of Retail Bancassurance.**

**Principal Responsibilities**

Lead and take ownership of business activities to support our HSBC Retail Bank by working closely with the Chief Distribution Officer and other stakeholders to realize our growth ambition with HSBC Bank Wealth & Personal Banking franchise

The Core Responsibilities will include the following:

- Drive and Lead the HSBC Retail bank distribution channel to develop and shape strategy for this channel for HSBC Life
- To Execute strategic plans to materialize our growth ambition to be a leading bancassurance player
- Lead a team of BDMs to support & partner HSBC Retail Bank to:

- Drive the right product mix and the right volume and value for the business
- Build an integrated Banca model
- Ensure a relevant and meaningful performance management and monitoring rigour
- Roll out specific strategies for both the onshore and offshore segments and build the right customer segment models for better customer engagement & growth
- Ensure a robust remote engagement with customers
- Partner with stakeholders for a strong WPB Ecosystem play focusing on an integrated customer journey and experience
- Ensure a close follow through and partnership with underwriting, the case management team, training and development and other stakeholders
- Identify critical issues/opportunities and develop strategic recommendations to senior management on how to optimize near, mid to long term growth
- Participate in business planning activities which may include financial, product, technological and resource planning
- Facilitate & support senior management decision making by the use of management information, performance information, analytics, forums, stakeholder feedback and HSBC Life strategy
- Participation in forums and committees to represent view of our HSBC Retail bank
- Be an active participant in both the construct & active monitoring of business processes and ensure the right visibility and management of core governance related activities
- To collaborate with Operations and internal departments to improve operation efficiency towards a customer centric culture by developing and implementing distribution support systems including - sales process, sales fulfilment, channel management, sales communication and information management (MIS) within the channel
- Sharing market intelligence, sales/ customer statistics and sales concepts with relevant stakeholders
- Building close rapport and relationships with HSBC Retail bank and her stakeholders
- Engaging both internal and HSBC Retail bank’s stakeholders to achieve optimal operational efficiency towards a customer centric culture and smoothen internal teams’ collaboration and effectiveness
- Consolidating all HSBC Retail bank’s feedback in the area of bancassurance business and acting as the source of recommendations for INSP’s product development, operations & processes and underwriting streamlining and/or enhancements
Requirements
- Sound knowledge and at least 15 years of expertise in retail bancassurance business, products, operations and procedures
- Extensive leadership experience with a strong capacity to innovate and find solutions, ability to lead change, challenge status quo, influence and actively drive performance
- Demonstrated strategic thinking abilities and business acumen
- Analytical mind with strong problem-solving aptitude
- Self-starter with a drive to learn and high adaptability capability