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Head of Quality Assurance

3 weeks ago

Singapore Scale Talent Management Full time

**About the Role**:
We are looking for an experienced and detail-oriented **Head of Quality Assurance (Streaming)** to lead our team in ensuring smooth implementation of all aspects of our talents’ marketing strategies, content, and performance meet the highest standards. This role will focus on auditing and ensuring consistent delivery of quality across all talent-related activities relating to streaming service and consumer engagement. You will play a key role in maintaining brand consistency and ensuring that marketing strategies are followed effectively to maximise revenue and audience engagement.

As the Head of Quality Assurance (Streaming), you will work closely with the marketing, talent management, and content teams to monitor performance, identify improvement areas, and enforce best practices to enhance the overall quality and effectiveness of our campaigns and model operations.

**Key Responsibilities**:

- **Audit and monitor** talent content, engagement, and marketing strategies to ensure adherence to brand guidelines and best practices as defined by the Head of Marketing.
- **Ensure consistency** in messaging, tone, and visuals across all platforms, including digital streaming platforms, social media, and promotional content.
- **Collaborate with marketing and client success teams** to ensure talent content aligns with marketing campaigns and engagement strategies.
- **Provide detailed feedback** and actionable recommendations to our talent for improvements in quality and strategy execution.
- **Develop and enforce quality standards** for content creation, communication, and customer engagement.
- **Identify and address quality gaps** in processes, marketing campaigns, or talent interactions that could affect brand perception or performance.
- **Monitor and assess** key performance metrics such as engagement, conversion rates, and customer feedback to maintain high-quality interactions.
- **Create and implement quality control checklists** and protocols for various model activities (streaming, direct messages, promotional materials, etc.)
- **Train and guide team members** and talent on best practices for maintaining quality across all customer interactions and content production.
- **Ensure compliance** with legal and platform-specific guidelines, including content regulations and data privacy.
- **Report regularly** on quality metrics, action plans, and improvement progress to senior leadership.

**Requirements & Qualifications**:

- Proven experience in **quality assurance, content management, or performance optimisation** (preferably in a marketing or digital content-driven environment).
- Strong understanding of **brand management**, content creation, and **customer engagement** strategies.
- Excellent **analytical skills** to assess performance data and identify areas for improvement.
- Ability to develop and enforce **processes and best practices** to ensure content and interaction quality.
- Familiarity with **social media platforms** (digital streaming platforms especially) and their capabilities.
- **Attention to detail** and the ability to work efficiently under pressure.
- Experience with **creating feedback loops** and continuous improvement plans.
- Strong **communication and interpersonal skills**, with the ability to work cross-functionally and collaborate with various teams.

If you’re passionate about maintaining high-quality standards in broadcast media and are ready to take on the responsibility of ensuring our marketing and content strategies are executed flawlessly, we look forward to hearing from you