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Resident Technician
3 weeks ago
Purpose of Job: Black Box Network Services, the global leader in communication system integration, is looking for Data Center Technician with a proven track record in:
Racking and stacking of network devices
Cable patching
Physical layer troubleshooting
Equipment disposal activities
Hardware break fix support
Installing and troubleshooting enterprise equipment
Inventory Management / DCIM
OSI /TCP/IP Model
IP address
Mac address
ARP
Ping, trace commands
Console
Patch Cords (Types)
Routing protocols (plus)
This position will support facilities management, site security and project engagement with a commitment and desire to satisfy our client by completing all work at the highest level, always striving for perfection.
Primary Roles & Responsibilities
The patching cabling between network equipment and client’s network
The installation of power cables from equipment to power supply in rack/cabinet/closet Job Description
The installation, troubleshooting and de-installing IT equipment (Servers / Network / Storage / etc)
Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)
Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels
Act as interface between client’s associates and management
Provide hardware break-fix services for network infrastructure
Perform onsite call-through, data, voice, website and security testing
Perform back-up testing to ensure all systems are connected to the client’s network as directed
Support carrier testing of circuits
Assist with facilities efforts such as vendor co-ordination and vendor supervision
Power and uninterruptable power supply (UPS) restoral
Water problems,
Emergency cooling restoration,
Fire suppression exercises, restoration, and post fire events
Support inventory management activities
Receiving inventory o Tagging of assets
Tracking spares (crash kits)
Ordering inventory
Updating inventory records
Prepare and return damaged equipment
Act as an interface, as needed, between associates at the applicable location and centralized project / operations / MAC management
Requirements: Must be proficient in utilizing technical tools such as BERT testers, cable testers, and fiber testers.
Requires experience in working in communications closets
Must be able to perform rack and stack activities
- Must be able to safely lift heavy objects
Must understand cable patching processes and procedures in copper and fiber Experience in either or both CommScope and Corning structured cables (copper and fiber)
Must have a basic knowledge of data communications networking.
- Must be able to assist in troubleshooting issues
- Must understand network terminology
Requires good interpersonal communications skills
Must be able to explain technical issues in a way the client will understand an issue
Must be able to interpret a client’s issue in a way that will allow technician to facilitate a resolution Education/Experience Requirements
5+ years of experience in Data Centre operations and environment
Must have a basic knowledge of local and wide area networking.
High school Diploma or equivalent required
No Supervisory responsibilities
