Inside Sales Representative

**Job Summary**:Strategically grows targeted accounts and captures new business within assigned territory through outbound telephone contact. Primary focus will be the life science sector which includes small and medium biotech accounts. Communicates Avantor’s value propositions by offering product and services. Works to establish effective business relationships with multiple levels. Identifies new business opportunities with account and actively closes on leads, quotes, etc for both inbound enquiries and proactive customer outreach.
MAJOR JOB DUTIES AND RESPONSIBILITIES (List in order of importance)
- Achieves annual sales; understands and implements Avantor’s systems, contracting, and pricing strategies.
- Builds relationships to promote sales growth of key account through outbound telephone contacts; establishes working relationships with end-users and buyers in order to secure sales.
- Develops and maintains effective relationships with multiple customer departments (Purchasing, Engineering, Maintenance, Laboratory and Quality); identifies key players at customers’ organization; understands and meets customers’ needs.
- Probes and identifies customer opportunities that are not readily apparent; offers solutions.
- Performs sales support duties on their key account such as entering orders and quotes.
- Works to reactivate accounts with no sales activity within a defined period; identifies biggest potential.
- Understands the account management process; develops strategies and implements plans to grow profitable sales; presents plans at business review meetings.
- Develops new business through researching and understanding the customer’s market.
- Attends product/vendor/systems meetings and trainings to stay up to date on new product lines and current systems.
- Works towards achieving maximum share of wallet in key accounts and creates conditions where accounts can be managed via digital outreach.
- Attends inbound customer enquiries and maximises opportunity for Avantor business across our portfolio.
- Assists customers with buying decisions: researches product, cross-reference, pricing & availability.
- Maintains accurate records and the files necessary for proper management of customers.
- Performs other duties as assigned.

QUALIFICATIONS (Education/Training, Experience and Certifications)
- Bachelor’s Degree in a science related field from an accredited higher learning institution strongly preferred or an equivalent combination of education and experience.
- Interpersonal skills to build relationships with and to conduct professional and courteous phone conversation with internal and external customers.
- Must be results oriented and self-motivated; strives to achieve targets and goals; is assertive and proactive.
- Excellent technical and analytical skills; ability to learn product lines in order to participate in promotions and probe effectively; ability to analyze data and compile reports as needed. Must be able to assimilate data and draw conclusions.
- Must possess a customer focused mentality to meet and exceed our customer expectations.
- Ability to manage and execute multiple projects concurrently to successful completion, meet deadlines, and follow-up in a timely manner through excellent organizational, planning, prioritization and multi-tasking skills.
- Ability to work independently and be able to work in a team atmosphere.
- Strong selling and negotiation skills ability to independently negotiate and manage a relationship with various customers as well as execute key sales strategies.
- Thrives in a fast-paced, collaborative environment, efficiently works under pressures, within deadlines or other time essential constraints.
- Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization.

Strong work ethic and an ability to excel within a rapidly changing and growing organization.

KNOWLEDGE SKILLS AND ABILITIES (Those necessary to perform the job competently)
- Minimum 1 year Inside/Field Sales or Technical Product experience in related product categories strongly preferred.
- Ability to recognize need for change and employ appropriate strategies to facilitate change.
- Ability to be flexible in a fast-changing environment and work effectively under pressure.
- Self-motivated team player capable of handling multiple priorities simultaneously.
- Comfortable navigating within a matrix to ensure projects are established, maintained and executed in an efficient manner.
- Excellent communication skills both verbal and written English.
- Strong demonstration of collaboration across all functions and levels within an organization.
- Strong negotiation skills and drive to persuade is a must.

ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)
- The work environment is an office setting.
- The duties of the job will require travel within the territory to key meetings.
- Work assignments are