Snr Svc Delivery Mgr, Svc(Ims) Ldrship

8 hours ago

Singapore NCS Full time

**Snr Svc Delivery Mgr, Svc(IMS) Ldrship**:
**Date**:16 Jun 2025

**Location**: Singapore, Singapore

**Company**:Singtel Group

NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

We’re searching for a **Senior Service Delivery Manager**to be part of our diverse team of talent here at NCS

Overview

**What will you do?**

**Key Responsibilities**

**Project Delivery**
- Act as a focal point for all support related queries and issues
- Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
- Review with support team to ensure that all support tasks and deliverables meet quality and service levels
- Ensure that regular reviews of the services provided ( Service Level Agreements (SLAs) and Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
- Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
- Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director ( SDD)
- Review and approve service request/enhancement effort, schedules and risk plans
- Review and raise resource requirement
- Responsible for resource forecasting and planning
- Review, monitor and report project health status.

**Customer / Vendor Management**
- Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes

**Business Development**
- Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
- Be involved in pre-sale activities

**Team Management**
- Delegate tasks effectively by providing clear and specific instructions and goals
- Plan, track and monitor the tasks assigned to the team leader/ members
- Participate in leadership activities and providing performance feedback and developmental coaching
- Monitor and improve team performance, providing leadership, coaching, and performance management**
- At least 5 -10 years of relevant experience in IT Infrastructure Support
- Minimally ITIL Foundation
- Good customer relationship management experience
- Excellent written, oral and presentation skills
- Degree / Diploma in a relevant field

We are driven by our **AEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity -**and we seek individuals who embody these values in both their professional and personal lives. We are **committed to our Impact: Valuing our clients, Growing our people, and Creating our future.**

Together, we **_make the extraordinary happen_**.

Learn more about us at ncs.co and visit our LinkedIn career site.

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