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Associate Director, Investor Operations
2 weeks ago
Company Description
**About MUFG Investor Services**:
MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG - one of the largest banks in the world with $2.8 trillion in assets - we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.
With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.
Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.
LI-Hybrid
**Job Description**:
Reporting to the Director, Investor Operations, a list of your responsibilities will include:
- Manage and guide any direct reports in daily deliverables while ensuring adherence to company and department policies and procedures relating to investor registration, dealing, reporting and cash.
- Be a main contact for daily client inquiries and deliverables covered by your reporting lines, ensure resources are allocated to complete deliverables within Service level agreements
- Handle any sensitive or escalated queries/concerns from Clients, Investors, Fund Managers or internal MUFG Departments following a high-quality standard
- Support any direct reports with training and guide individual performance and development through regular one to one meetings, regular performance discussions, career coaching and development as requested, annual performance reviews following company standards. Foster a professional environment of encouraging personal and professional development.
- Ensure regular communications such as check-in meetings/calls with direct reports, encouraging team work, support and a positive team culture
- Support with driving department initiatives, projects, risk mitigation
- Support Investor Operations projects within your team, encouraging participation, constructive feedback and idea generation from the team members
- Support and Promote MUFG's core values of Trust, Challenge & Empowerment, Passion for Clients and Openness and Honesty
**Qualifications**:
- Diploma or Bachelor's degree preferably in a business related field or related experience
- Have a minimum of five years’ professional work experience in a supervisory or management position, with experience in Investor Services, fund administration or relevant industry
- Demonstrate team leadership experience in Investor Services, fund administration or relevant industry
- A demonstratable ability to problem solve complex issues and provide guidance, assistance and training would be expected.
- Existing client/customer service experience
- Demonstrate business logic and risk adverse approach to processes.
- Computer skills with strengths in Microsoft Office products. Proficiency with Microsoft Excel would be an asset
- Ability to communicate in Japanese would be preferred
Additional Information
At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.
MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.
**MUFG is an equal opportunity employer.
