
Incident Response Admin Officer
2 weeks ago
We are a locally founded M&E/ IFM company since 2009. For this role, the primary responsibility is to oversee and manage an external platform's performance, handle incident monitoring and response, and address work requests from users.
Training will be given to you. No foreign quota available.
You are required to:
- monitor the platform for any work request
- respond and assign the work request to our technicians within the allowable response time based on work priority in the system
- ensure that the assigned work is completed by our technician within the required timeline and update the completed work status to the platform promptly
**Requirements**:
1. N level and above
2. Able to read and communicate in English as the platform language is in English
3. Able to work independently
4. Exhibit a profound sense of responsibility is crucial, given that certain work requests may be time-sensitive and demand immediate attention and diligent follow-up
Others:
1. Work location: 416175 no company transport provided, place is easily accessible by public transport
2. Mon - Fri 8.30am to 5.30pm, Alt Sat 8.30am to 1pm
3. No WFH arrangment
**Salary**: $2,100.00 - $2,800.00 per month
Supplemental pay types:
- 13th month salary
**Education**:
- GCE 'O' Level or GCE 'N' Level (preferred)
**Experience**:
- Administrative experience: 2 years (preferred)
License/Certification:
- work pass required (preferred)
Work Location: In person
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