IT Engineer

5 days ago

Geylang, Singapore RED Technologies Pte Ltd Full time

Job Description:
**Responsibilities**:

- Manage and close assigned tickets.
- Document current information and develop SOPs.
- Generate maintenance reports and provision IT equipment for new employees. -Inspect AV equipment for functionality.
- Support VIP users.
- Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office (including 365), and authorized software.
- Install, upgrade, support, and troubleshoot printers, computer hardware, and peripherals. -Travel within Singapore for client support (expenses claimable).
- Diagnose and resolve client computer issues remotely or in-person.
- Perform preventive maintenance and repairs on computers, laptops, and printers. -Maintain accurate inventory of client IT equipment.
- Execute rack and stack installations of IT equipment in offices and data centers (servers, switches, firewalls).
- Perform cabling and labeling of patch cords.
- (Pre-sales) Facilitate client equipment procurement.
- Coordinate IT equipment deliveries with clients and vendors.
- Collaborate with contractors for project delivery.
- Assist Team Lead with ad-hoc projects.

Qualifications and Skills:

- Diploma or Degree in IT-related field or equivalent.
- Minimum one (1) year of relevant experience or equivalent.
- Proficiency in Desktop/Laptop Technology and Support.
- Foundational knowledge of Network Infrastructure (e.g., TCP/IP, LAN, WAN, Wi-Fi).
- Basic administrative knowledge of Windows 10 and above.
- Positive attitude, reliability, and commitment to client satisfaction.
- Team player.
- Independent, self-motivated, and dynamic.

Preferences:

- Experience with Network Access Points, Switches, and Firewalls configuration.
- Proficiency in MacOS Administration.
- Knowledge of Microsoft 365 and Google Workspace.
- Familiarity with Mobile Device Management (e.g., Intune, AirWatch, Meraki).
- ITIL, CCNA, or AWS Certifications.

**Others**:

- Working hours from Monday through Friday, 8:30 am to 6:00 pm.
- Ability to provide support during and outside regular business hours may be required.

**Job Type**: Permanent

Pay: $2,500.00 - $3,000.00 per month

Work Location: In person

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