Airfreight Operator

**Responsibility**
- Ensuring consol and shipment is registered in EDI /Operational System
- Provide complete and necessary information to internal/external suppliers to arrange pick up with optimum efficiency
- Ensures if Cargo is hazardous that systems and documents are completely correct and all stakeholders are advised of the hazardous Nature
- Providing customers with pick up and delivery information and ensuring speedy response to clients’ (internal/external) needs
- Send Booking confirmation to Shipper / Supplier where required
- Ensures all required documents are received from Supplier and where required scanned into EDI
- Expedites Export customs clearance and security formalities (where required) in line with local legislative requirements
- Confirms uplift and initiates tracking/tracing of cargo and reporting to stakeholders of any missing/delayed cargo
- Solving problems, as quickly and efficiently as possible, while reporting any discrepancies and customer complaints as SER’s with a view to preventing recurrence.
- Liaising with suppliers (agents, carriers, overseas agents) regarding any delays or issues. Liaising with supervisor and/or colleagues on matters, keeping him/her informed where necessary
- Handling Claims and Cargo discrepancies per prescribed procedures QP 300
- Ensure customer and agent Invoicing and financial cost processing (local, overseas, commissions), are completed within the required time frames and in accordance with the company’s Global business objectives
- Send Pre alert to Overseas office/ Agent in line with Global Business Objective (within same day of departure)
- Adheres to Global process standards in their daily work to ensure they deliver a high quality customer experience to all customers, internal & external
- Ensures that in their daily work system usage is optimized in order to increase the productivity and efficiency
- Adheres to minimum quality management standard to which the company is committed (currently ISO 9001:2008) and ensures all work carried out is compliant with pertinent regulatory/compliance requirements
- Adhere to the company procedures regarding workplace health & safety

**Salary**: $1.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Professional development
- Promotion to permanent employee

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Yearly bonus

**Experience**:

- Logistics: 2 years (required)
- Operations: 2 years (required)
- Airfreight Operations: 2 years (required)
- Freight Forwarding: 2 years (required)

License/Certification:

- Singapore Identity Card/S Pass (required)

Work Location: In person