Customer Service

1 week ago

Singapore Telair International GmbH Full time

Telair International designs and manufactures state-of-the-art cargo loading systems and components for all major aircraft manufacturers and airlines worldwide. For 50 years, we have been firmly established in the industry as a global market leader. Our high level of quality and the conviction in the abilities of our employees are the keys to our outstanding success. To strengthen our team in Singapore we are looking for a

**CUSTOMER SERVICE & REPAIR ADMINISTRATION MANAGER (M/F/d)**:
**Job Highlights**:

- Competitive package with AWS, annual bonus etc.
- International company
- Good career progression opportunities
- Preparation of quotations including approvals for repair, internal coordination and customer follow-up to meet revenue targets.
- Coordination of response to repair related technical and commercial customer requests including first level escalation.
- Process customer claims with regards to reliability / shop processing time etc.
- Liaise with OEM on engineering and product matters.
- Perform customer and performance reports weekly / monthly as dictated by customers / Telair Germany as required.
- Monitor failure trends, prepare failure analysis / reports for customers.
- Conduct customer visits for operational and commercial and business development related topics.
- Support accounts receivables follow-up.
- Monitor retrofit and loan programs.
- Support repair business development (leakage analysis, prospect identification).
- Implement new customer contracts coming from repair business development.
- Prepare loan and exchange offers.

**Requirements**:

- Bachelor in a technical field
- 3 years of relevant experience
- Commercial mindset and result driven
- Competent with SAP and MS Office
- Aviation and Customer Service experience
- Fluent English
- Analytical, independent, high flexibility and resilience, customer service mindset and engaging presence

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