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Regional Claims Manager

2 weeks ago

Singapore Microsoft Full time

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Microsoft Cloud Operations and Innovation (CO+I) is the team behind the cloud. We are responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. We are looking for a passionate individual to help build the network that powers the world’s largest online services.

Within CO+I, the strategic Supply Chain team is responsible for establishing a supply chain that can meet the ever-growing growth of the Microsoft Cloud and our customers. We support a portfolio of complex, multi-disciplinary, multi-billion, multi-year datacenter construction and lease projects and operations of those assets. We are looking to fill a critical role of Regional Contracts Claims Manager, which will focus on post-award contract management of construction contracts across APAC and will be specifically tasked with driving contractual accountability and claims avoidance, early intervention, de-escalation, internal alignment and settlement with General Contractors (GCs) and OEM Equipment suppliers.

**Responsibilities**:
The Regional Contracts Claims Manager for Supply Chain will be key stakeholder focused on post-award contract management and claims avoidance. This individual will have extensive knowledge of the contract administration of large construction contracts as it relates to management of a contractor or service provided through the lifetime of the contracted scope. He/She will lead discussions on entitlements and claims settlements with General Contractors, Services and Equipment suppliers that do not meet Microsoft contracted terms. Leads cross-functional engagements with Construction, Engineering and shares best practices, drives alignment in resolving Supplier Claims. Directs team(s) to leverage personal expertise and benchmark data to identify and revise business requirements, manage conflicting priorities and tradeoffs, and resolve escalations to execute within the Global Claims Management framework.

This person will be expected to drive best practices / concepts for the full spectrum of activities that are associated with contractor post-award claims management including performance reporting and monitoring, formal correspondence, resolution and closeout. This individual should have extensive contract experience and understand the nuances of how complex and contentious contractual issues are administered and resolved. The individual will have knowledge of the various types of contract methods (Design-Build, Design-Bid-Build, CM, EPCM, etc.) as well as the different pricing formats (Lump Sum, GMP, T&M, Cost+, Unit Price) that work can be based on commercially. This individual will also have extensive experience in the analysis and negotiation of defensive and affirmative Claims involving the GCs or OEM equipment suppliers.
- **Compliance**
- Drives business impact by establishing functional standards and performance expectations that define relevant process and compliance success metrics, while also identifying opportunities for improving process efficiency and compliance with the Global Claims Management framework. Applies end-to-end expertise and leverages market intelligence to develop and influence Microsoft-wide channel strategies that optimize for value and enable execution with consistency, accuracy, quality, and timeliness. Leads decision making across cross-functional organizations to determine optimum strategies for suppliers and partners to increase efficiency and manage costs and drives accountability and governance for adopting workstream improvements and automation at scale to meet and surpass business expectations.
- Leads partnerships with the Regional Supply Chain Director and Global Claims Director along with other stakeholders and suppliers to identify systematic business threats and determine which sustainable elements, alternative solutions, and/or policy changes would optimally mitigate risks at scale moving forward. Champions new policy direction and changes as needed to ensure systematic resolution and remediation of sourcing issues across Microsoft and its partners.
- **
Procurement and Contracts**
- Provides high-level negotiation and sets standards across organizations and company disputes resolution and claims settlement. Addresses unresolved or broadly impactful escalations related to EOT, Scope Changes, Warranties, NCRs and proactively develops strategies to eval