IT Executive

1 week ago

Central Singapore PERSOLKELLY Full time

**Contract Duration - 12 Months**

**Working Hours - Mon to Fri, office hours as per customers' operating hours**

**Working Location - Orchard / Town area**

**Responsibilities**:

- On-site troubleshooting and escalation to level 2 when required for IT related issues
- Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
- Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
- Perform service request related to client platforms & timely status updates to relevant parties
- Monitor the agreed service level, document & maintain the configuration of the systems;
- Involve in client platform implementation/upgrade project.
- Trouble-shooting incident and problem resolution
- Administration and Configuration
- End User Device Hardening and Lockdown
- Re-imaging & Deployment of EUCD devices
- Moving PCs and Devices within same premises
- Network Access Control (NAC) related issue
- Guide users on data backup and transfer

**Requirements**:

- Min Diploma in Computer Science or IT
- Min 2 years of Desktop Support experience preferable in end user / retail environment
- Good communication skills and ability to liaise with end users
- Willing to support multiple sites within Central area Eg. Orchard
- Office hours support only

***:
**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394**
**R1105286 (Ngiam Xinyi (Yan Xinyi))

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