Hostess (Wan Hao Restaurant)

2 weeks ago

Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full time

**JOB SUMMARY**

Assist in the smooth running of Wan Hao Chinese Restaurant with key role in building guests’ relations and ensuring guests’ satisfaction.

**DUTIES AND RESPONSIBILITIES**
- Greet and seat guests as per SOP.
- Handle all guests’ enquiries and follow up accordingly.
- Handle and manage all reservations ensuring information is recorded correctly and followed up accordingly.
- Responsible for guests’ check control.
- To be aware of all Marriott Guests Incentive Programmes and ensure that the billing is carried our correctly.
- Maintain and upkeep the hostess stand.
- Maintain adequate supplies of clean and tidy menus.
- Maintain excellent inter-departmental relations and share latest restaurant’s information with all departments concerned.
- Monitor the needs and special requirements of regular guests.
- To be fully aware and have knowledge of the restaurant’s menus, prices and other operation details at all times.
- Maintain guests’ mailing list for the Restaurant.
- To actively solicit for new guests in consultation with the Sales & Marketing team.
- Participate actively in all F&B promotions, maintain updated details and information through constant communication with parties concerned.
- Follow the Hotel’s established telephone etiquette.
- Attend daily restaurant briefing sessions.
- Work closely with the Sales and Marketing Department, all F&B outlets in the Restaurant’s promotion effort through the use of flyers, direct marketing and mailing list.
- Comply with the Hotel’s grooming and hygiene standards at all times.
- Assist to ensure a safe working environment and prepare repair orders when necessary.
- Assist to train and supervise other associates in the restaurant
- Use Total Quality Management process as a way of improving standards and service for out guests and all internal customers.
- Any other duties as may be assigned from time to time.

**JOB REQUIREMENTS**
- Good interpersonal skill
- Pleasant and friendly disposition
- Minimum GCE 'N' Levels
- At least 1 year of relevant hostess experience or relevant F&B experience

- We regret that only shortlisted applicants will be notified._

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