Collections Coordinator Ii

1 week ago

Singapore Lumen Full time

About Lumen

The Role

This is a great opportunity for someone who wants to develop their career with the experience of working in a blue-chip US multinational technology company.

You will be part of a new team that looks after credit and collection for APAC region with the core hours of work are Monday to Friday 9.00am-6.00pm, working 40 hours per week with hybrid working condition i.e. alternating between working in the office and working from home each week.

Meets Days Sales Outstanding (DSO) and cash targets for assigned customers. Applies cash receipts and actively chases past due and current balances on a daily basis for payment dates. Contributes to reducing unallocated cash reaching out to customers for remittances. Works closely with Dispute team identifying billing issues that may result in impacted cash collections. Ensures tickets are raised to resolve any queries or disputes the customer has against their invoices. Creates and maintains a healthy communicative relationship with Sales and CSM's to ensure they are aware of their customer collection issues should they arise. Default Customers who are delinquent.

The Main Responsibilities
- Demonstrates strong communication skills with customers and able to escalate effectively within customer chain of command when required to obtain desired results.
- Use to working towards targets and forecasts accurately expected payment amounts per customer to support APAC cash forecasts and takes responsibility for adjusting forecast should issues or opportunities arise.
- Ensure that AR receipts are posted in accordance to SOX compliance and assists Audit with any issues w audit procedures are needed to be followed.
- Help and drive the reduction of unapplied cash and increase cash flow into the business.
- Processes any write off's and refunds in accordance with policy to ensure AR ledgers reflect correctly.
- Provide statement of accounts, invoice and credit note copies, backing data, set customers to Paperless and E-Billing, update PO references at account level and update billing.
- Follows the default process for delinquent customers

Minimum Requirements
- Works amongst billing and customer care colleagues to ensure customer experience is always considered when collection action is taken.
- Recognises when large disputes exist and adjusts collection behaviour to match statement of account.
- Excel skills, minimum using pivot tables & V-lookup.
- Proficient English, written and verbal communication skills.

Preferred Requirements
- Microsoft Office intermediate experience (Excel/Word/Outlook/PowerPoint).
- Knowledge of Oracle will be beneficial.

What to Expect Next

Requisition #: 315371

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

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