Resident Engineer

2 weeks ago

Singapore CLOUD KINETICS CONSULTING PTE. LTD. Full time

**Roles and Responsibilities**
- Perform daily storage and data management system monitoring by using NetApp monitoring tools together.
- Actively contributes to documentation, ensuring processes and technical standards are clearly defined and consistently updated. Proactively identify and implement improvements in processes, procedures, and technologies to enhance efficiency and reliability.
- Provisioning of SAN and NAS, including SAN Switch Zoning. Perform capacity management, optimization and sustainable operations in the allocation and utilization of infrastructure resources
- Participates in preventive maintenance.
- Serve as an escalation point for advanced technical issues, collaborating with internal teams and vendor support to achieve timely resolutions. Assist with technical support matters in cooperation with a Technical Support Engineer when required.
- Perform Clustered ONTAP® and firmware upgrades and recommendations, including SAN switches
- Participates in a weekly or bi-weekly project status meeting
- PM and PS coordination for any potential projects
- Participates in scheduled SAM review. Coordinate with SAM for any P1 issue.
- Ability to work beyond business hours and weekends for work contingencies, if required
- Participate in the Customer’s change management meetings, if required

**Core Competencies**
- NetApp FAS/AFF with cluster interconnect switches
- Advanced understanding of storage protocols such as CIFS, NFS, iSCSI, and NVMe.
- Unified Manager, LogicMonitor, System Manager and Cloud Insight (now known as DII).
- Perform compatibility checks using Interoperability Matrix Tool (IMT) for Hardware supportability
- Perform deployment from rack/stack to cluster management setup
- Strong troubleshooting skills with the ability to diagnose and resolve complex storage issues
- Solid understanding of supporting technologies, including
- Networking fundamentals and architecture
- Server platforms and virtualization such as VMware ESXi and HyperVisor
- Basic system administration, e.g. CentOS, Ubuntu, or Red Hat and Windows
- Good understanding of ITSM, Change Management and Incident Management.

Only Singaporeans.

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