IT Business Analyst

8 hours ago


Singapore ERP21 PTE LTD Full time

An experienced IT Application Support Consultant, or IT Business Analyst, with strong understanding of SAP Concur and other related IT support tools, providing Level 1 support to clients.

**Responsibilities**
- Responsible for 1st Level technical support for SAP Concur, Coupa and other relevant IT systems.
- Responsible for resolving any technical issues related to SAP Concur, and Coupa.
- Ensure timely and efficient problem resolution.
- Log and track incidents.
- Ensure proper documentation and follow-up.

**Requirements**:

- Degree in Information Technology, or Computer Science, or its related field.
- Minimum 1 year of SAP Concur or Coupa support experience.
- Good understanding of SAP Concur modules such as Travel, Expense, Invoice, etc.
- Experience with other procurement and expense management tools, e.g., Coupa.
- Excellent analytical skills.
- Good knowledge in business process and ability to interact with business users.
- Good written and oral communication, and interpersonal skills.
- Ability to communicate in Mandarin language is an added advantage.
- Ability to work independently in providing support and problem-solving.
- Ability to work under pressure.


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