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Sr Patient Service Associate

3 weeks ago

Singapore Yishun Community Hospital Full time

Institution: Khoo Teck Puat Hospital
- Family Group: Ancillary

**MAJOR DUTIES AND RESPONSIBILITIES**
**(A) SPECIFIC**
- Receive and manage admission and transfer request from the following sources:

- Acute & Emergency Department
- Specialist Outpatient Clinics
- Elective Admissions (From Patient Service Centre)
- Same Day Admissions (From Major Operating Theatres, Day Surgery Operating Theatres, Cardio Vascular Centre, Endoscopy Centre and Renal Centre)
- YCH and other healthcare institutions
- Inpatient ward
- Perform bed allocation according to prioritization matrix in adherence to discipline, ward class, infection control policy and patients' care needs.
- Create admission line in systems for direct admission.
- Maintain overview of ward discharges and transfers by:

- Following up on time of discharge
- Following up on pending issues preventing immediate discharge or transfer of patient
- Combing wards for discharge status and communicate timely discharge
information to BMU counter
- Assist ward nurses' actualization of admissions, discharges, and transfers in systems during non-office hours and/or when ward PSA is not available
- Work in collaboration with ward nurses in blocking beds for infection control or maintenance and ensure timely release of beds
- Work with ward nurses to resolve bed allocation issues or challenges.
- Monitor and update bed status at regular timings via various modes of communication.
- Coordinate ambulance transport for patient.
- Manage patients at discharge lounge.
- Attend to enquiries courteously and professional Iy.

**(B) ADMINISTRATIVE AND MENTORSHIP**
- Participate in UATs.
- Assist Supervisor in monitoring of bed situation, resolving BMU issues and escalate issues to Supervisor and Executive whenever necessary.
- Conduct mentorship for new staff.
- Assist Supervisor in ensuring PSAs are sent for appropriate training courses according to LNA.

**(C) GENERAL**
- Maintain confidentiality of patient's information.
- Maintain and upkeep the cleanliness and tidiness of the BMU counter.
- Ensure the counter equipment are in good working condition:

- Fax and photocopy machine
- Computers and laptops
- Telecommunication devices including desk phone, cordless phone, duty mobile phone
- Assist in collating data for statistics purposes.
- Demonstrate good interpersonal and communication skills with internal and external stakeholders.
- Work with other service providers and departments in the discharge of their duties.
- Adhere to the hospital's and department's standards in the discharge of their duties.
- Participate in corporate events whenever necessary.
- Undertake other duties as assigned by Supervisor, Executive, Senior Executive or Manager

**JOB REQUIREMENTS**

**(A) EDUCATION. TRAINING AND EXPERIENCE**
- Minimum GCE 'N' I '0' Level with least 5 years relevant working experience in hospitality or healthcare industry
- GCE 'A' I NITEC with relevant working experience in hospitality or healthcare industry
- Higher NITEC (prior relevant working experience an advantage)
- Pleasant personality with passion for service excellence
- Good communication and interpersonal skills
- Working knowledge of computer
- Willing to work 3 rotating shifts, on weekends and public holiday