Head, Middle Office Services

This role is a Management Position that manages the retained processes and oversight of our external Service Providers of Middle and Operations services to Eastspring Investments (Singapore) Ltd (ESI).

You will join Middle Office Services, Commercial Relationship & Alternative Operations team responsible for monitoring day-to-day Provider deliverables and service levels as well as participate in the broader Provider Management Process.

As such the role requires equal parts of technical & product experience and knowledge of investment management operations and vendor oversight. As the Head of the Team you will be responsible for hands-on projects and issue management, monitoring and oversight of daily activities, vendor deliverables, service levels, risk and operational procedures.

This role manages a team of 11 across Trade Lifecycle, Corporate Actions and Cash Reconcilliation.

You will work closely with the front office as well as with the service providers to improve service delivery, reduce cost, manage risk and to overall promote ESI’s interests.

**Job Description**:
KEY ACCOUNTABILITIES
- Managing high performing team in trade life cycle, corporate action, cash reconciliation and derivatives regulatory reporting.
- Trade Settlement support - Monitor trade submission, execution and settlement, investigate and collaborate on solving settlement issues and trade fails. Review and act on trade reconciliation reports.
- Corporate Action support - Monitor corporate action golden copy creations, notifications and elections.
- Cash Reconciliation - Monitor cash reconciliation and publication process.
- Derivatives Reporting - Monitor timely and accurate reporting to the trade repositories.
- Key interface between the Service Provider and various areas within ESI including Front Office, Trading, Legal and Compliance, Risk and IT. This includes tracking, reviewing and working to solve issues in service delivery, managing projects and monitoring daily.
- Daily data quality control testing to monitor accuracy of inbound data extracts from the Service Providers.
- Overseeing ESI resources responsible for daily controls activities.
- Monitoring to ensure Service Provider deliverables are successfully met, work with the Provider and internal partners to collaboratively address issues. Provide feedback to help improve services
- Identification, review, investigation and documentation of operational risk activities
- Production and review of Operations Metrics and other reports
- Change, Project and Issues Management
- Monthly and Quarterly service reviews with the Service Providers
- Assisting to ensure compliance with ESI’s policies relating to outsourcing

EXPERIENCE / QUALIFICATIONS
- Knowledge of different investment types, particularly the practical workings of instruments such as futures, swaps, credit derivatives, options, FX, structured notes, and securitized products
- 10 years experience with demonstrated expertise across Middle Office or Operations functions including trade support, collateral management, corporate actions, securities valuation and reconciliation.
- Deep knowledge and understanding of functions and roles performed by Service Providers and main participants in the Asset Management Industry including Middle Office providers, Fund Administrators, Custodians, Prime Brokers, Broker Dealers etc
- Experience working with Service Providers - either overseeing the provider from the Investment Management side, or working for Service Providers.
- Effective and confident communications skills including proven ability to communicate with senior stakeholders.
- Process-oriented individual with the ability to approach problems consistently and offer standard and cost-efficient solutions. Experience with complex problem solving
- Degree in relevant business discipline.
- People management experience essential, an energetic inspiring leader, able to interact with all levels
- Project Management experience.
- Advanced Excel knowledge.