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**COMPANY DESCRIPTION**
The Salvation Army has been touching lives in Singapore since 1935 and we remain committed in serving the underprivileged in the community without discrimination. To us, every life is precious and we actively help those in need regardless of age, race or religion.
Throughout the years, we have established a comprehensive network of social services to meet a wide range of needs in our community. Our diverse programmes reach out to children who need care and protection, families in material need, ailing aged requiring quality nursing care and other needy segments in our society.
Our spiritual ministry also reaches out to the people in the community to provide counsel to those in need. We are there to help guide those in need towards finding their identity and purpose in life.
**RESPONSIBILITIES**
**MAIN PURPOSE / OBJECTIVES**:
The Programme Assistant is part of a care team who is responsible for ensuring order and safety on the ground and engaging the residents in holistic and meaningful activities, equipping them with the resilience to help them overcome their challenges.
**RESPONSIBILITIES**:
- Service standards
- Embrace the Salvation Army's stated mission and work in partnership by assistingCarehaven management to deliver quality of care for its residents.
- Work with the residents in accordance with Carehaven's mission and all regulatoryrequirements, maintaining professional and purposeful relationships with the workingteam and residents, respecting and valuing individuals' diversity and the variety oftheir contribution and ensuring that the service provided to the clienteles upholdsthese principles
- Provide prompt feedback to the centre manager and relevant parties on the residents'progress, needs and concerns through proper communication channels, logs and other required documentation.
- To work in line with the holistic care plan of the residents and with the shelter'sworking partners to provide all the ground support needed to meet to the needs and best interests of the women in the shelter.
- Plan and facilitate small group or community group activities / programmes geared towards fostering community bonding and engagement amongst the women tocultivate a cohesive family culture and to help them develop self-help skills, life skillsand resilience in coping with the challenges they faced.
- To support, monitor and facilitate the smooth running of the daily routine and activitiesrun by the centre or volunteers.
- To provide all the support needed for events or any special visits from authorised parties.
- To exercise full vigilance on the ground to ensure order and safety of the clientele sand to raise immediate alert on any issues, observations, incidents or concerns that may pose disruption, conflict or a safety interest to the women at the shelter.
- To raise to alert any issues or observations that may put the shelter interest at risk of media exposure or in jeopardy.
- To attend to all on site incidents acting in accordance with protocols and guidelines and report the incident promptly to the respective Managers.
- To adhere by all reporting and communication protocols to meet to the audit and care standards of the shelter and to manage all information on the shelter and the clienteles within confidentiality guidelines.
- In all communication and actions, to uphold the dignity and interests of the women as priority. No discriminating remarks or actions would be tolerated. To ensure proper management and handling of interpersonal conflicts with diplomacy and sensitivity.
- To conduct checks and patrolling of premises to ensure the women's safety and tomaintain the cleanliness of the premises. To flag out any building defects or issuesthat may pose environmental hazard to the occupants.
- To provide the covering manpower support whenever the need arises.
- Respect and safeguard the rights of persons and organizations, served in arelationship of mutual trust, to privacy and confidentiality in their use of our service andbe responsible in the use of all information given and received. (In a professional clientand worker relationship, there is also some implication of consent to release information).
2. Administration
- Attending all meetings as required
- Communicate in a timely, open and honest way, encouraging two way constructivefeedback covering all spectrum of issues.
- Participate in seminars, workshops and training sessions for professional development.
- Other secondary or ad-hoc duties as assigned by the management.
**QUALIFICATIONS**
GCE O' level
**OTHER INFORMATION**
**ACCOUNTABILITY**
Responsible to: Programme Manager
**DUTY HOURS**:
The total work is 18 hours per week.
Under normal circumstances the hours of duty will be as follows:
4 days per week, 1.30pm to 6.00pm.
It is expected that staff will provide full time professional commitment and exercise flexibility inwork schedules when necessary (due to meetings / programme needs and events / training
