Second Steward

**Job no**: 498489

**Work type**: Full Time

**Location**: Marina Bay Sands

**Categories**: Entertainment, Front Of House, F&B Management, Hotel - Management, Casino Management, Housekeeping

The 2nd steward/ess aboard the vessel enthusiastically supports the chief steward/ess in all hospitality related duties as needed and acts as a relief of the chief steward/ess in his or her absence. He/she has the ability to easily and professionally interact with guests, providing excellent service in every aspect of their on-board experience. This role requires knowledge of expert housekeeping and laundry protocols, fine dining and wine service as well as inventory management, skilled organization and administration of interior items. This individual is responsible for guest satisfaction onboard and must have the ability to anticipate owner/guest needs and exceed their expectations.

**Responsibilities**:
**Operational**
- Managing the operation of hospitality services including the provision food and beverage services experience, housekeeping and leisure activities and acts as the on board liaison with guest to plan and schedule meals, beverage services, onshore activities other activities and acts as the liaison with the galley team in absence of the Chief Steward/ess.
- Supports the chief steward/ess to conduct pre-voyage inspections for all aspects of safe and successful voyage - Provision, cleanliness, adherence to the guest pre-cruise check list.
- Supports deck crew with lines and fenders on deck during departure and arrival
- Act quickly and appropriately during emergencies to ensure vessel and passenger safety

**Management**
- Manages and supervises the stewarding crew and maintaining crew discipline, supports regular safety drills, setting schedules, conducts service skills training, ensures maintenance of the salon, bars and cabin inventory.

**Leadership**
- Directs and manages the activities of the crew as required and ensures that all crew members understand fully and completely what duties they are expected to perform.
- Maintain professional relationship with crew to ensure the safety, comfort and convenience of passengers.
- Effectively identify, develop, support, and grow talent under his/her leadership.

**Accounting/IT**
- Update the in yacht planning management software with issues and events.

**Compliance**
- Operates the hospitality side of the vessel and aspects in accordance with the MBS Lifestyle Pte Ltd and Marina Bays Sands Pte Ltd standard operating procedures, checklists and limitations and as directed by the bridge and the Executive Director Luxury Operations.

**Safety**
- Participates in the Safety Management System.
- Participates in Emergency Response Plan.
- Take charge in emergency situations and is last to abandon ship
- Follow Marina Bay Sands Workplace Safety and Health Policy practices.
- Report any work incidents; may include vandalism, fight, fire, abuse, accidents, etc.
- Observe activities; report any suspicious characters, items and/or activities to support team at Marina Bay Sands**.**

**Collaboration**
- Collaborates with the MBS Lifestyle team, planning and communicating various itineraries in various cruising areas.
- Work collaboratively and effectively with Marina Bay Sands senior management to ensure the highest levels of communication and understanding of all Paiza One lifestyle experience strategies.
- Enable and support a culture of communication, collaboration, knowledge, and professional growth to build strong relationships amongst the OneMBS teams.
- Prioritize his/her own professional development and work with the Executive Director Luxury Operations and the Captain to enhance skills sets with respect to leadership, communication, organization, and strategic development.
- Work on other ad-hoc initiatives as required in a highly dynamic environment.
- Ability and willingness to work flexible days and hours as required by the business.
- Maintain a healthy work/life balance
- Contribute ideas in support of the company vision, mission, value, and guiding principles.

**Miscellaneous**
- Practice well-mannered behavior and grooming according to company standards.
- Attend schedules meetings as required.
- Active involvement in Sands Care and sustainability programs.
- Perform any other duties and responsibilities as and when assigned by Management.

**Job Requirements**

**Education & Certification**
- STCW 2010 BST

**Experience**
- 2-3 years experience as a stew on a superyachts
- 1 year superyacht charter stew

**Competencies**
- Having a good command of spoken and written English.
- Confident and charismatic personality with great attitude towards passenger and crew
- Risk averse
- Mature, meticulous, resourceful, organized, and able to work independently and under pressure
- Strong communication, management and interpersonal skills, superior leadership
- Maintain professional appearance ensuring highest levels of services experiences for passengers
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