Project Manager

7 days ago

Singapore VISIONTECH PTE. LTD. Full time

We are seeking an experienced IT Project Manager with strong Customer Success expertise to lead the end-to-end delivery of IT solution projects, ensuring that clients achieve maximum value and adoption of our services. This role requires a balance of project management discipline, technical understanding, and client relationship skills to deliver results and build long-term partnerships.

**Key Responsibilities**:
**Project Management & Execution**
- Develop and maintain detailed project plans, including scope, timelines, deliverables, and resource allocation.
- Track project progress, proactively identify and mitigate risks, and ensure on-time, on-budget delivery.
- Oversee and coordinate cross-functional teams, external vendors, and partners throughout the project lifecycle.

**Cross-Functional Collaboration**
- Act as the primary liaison between business, technical, and design teams to ensure seamless communication and execution.
- Facilitate stakeholder meetings, gather and document requirements, and drive consensus on priorities.
- Provide clear and timely updates to leadership on project status, challenges, and proposed solutions.

**Customer Success & Relationship Management**
- Serve as the main point of contact for clients during project delivery, ensuring alignment with their goals and business objectives.
- Support client onboarding, user training, and change management to maximize adoption of solutions.
- Build trust-based relationships with key stakeholders to ensure satisfaction and identify opportunities for additional value.
- Gather feedback post-implementation to drive continuous improvement in both product and delivery processes.

**Education**:
Bachelor’s degree in IT, Computer Science, Business, or a related field.

**Experience**:

- 3-5 years of experience in Project Management, ideally in SaaS, enterprise software, or system integration projects.
- Proven track record in customer-facing roles such as Customer Success, Implementation, or Account Management.
- Strong knowledge of project management methodologies (Agile, Waterfall, or hybrid).
- Familiarity with cloud-based solutions, APIs, and system integration concepts.
- Excellent communication, stakeholder management, and problem-solving skills.
- PMP, PRINCE2, Agile, or Scrum certification is a plus.

**Personality**:

- Strong sense of ownership and accountability.
- Logical thinker with structured planning capabilities.
- Proactive, detail-oriented, and collaborative team player.
- Firm yet empathetic in negotiations and decision-making.

**Language**:Proficient in English (oral and written)

**IT Literacy**:Microsoft office suite, Jira, Confluence, Trello, ClickUp, or similar platforms.

Familiarity with Gen AI, SaaS, or digital transformation projects is a plus

**Technical Skills & Competencies**:

- IT project planning and execution
- Client onboarding and training
- Stakeholder and vendor management
- Requirements gathering and documentation
- Risk management and problem resolution

Familiarity with tools such as Jira, Confluence, Trello, Asana, or MS Project

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