Quality Assurance

1 week ago

Singapore Scale Talent Management Full time

**Role Overview**:
We are seeking a detail-oriented and proactive **QA Operator** to monitor live streaming sessions and ensure high-quality execution across our content operations. This role is responsible for reviewing talent pre-stream setup, observing live sessions, verifying that agency guidelines are followed, and escalating issues when necessary.

The QA Operator plays a critical role in supporting talent performance, stream quality, and viewer engagement outcomes by serving as the front line of quality control.

**Key Responsibilities**:

- Monitor and log live streams across platforms to ensure compliance with agency standards
- Verify that all **pre-stream checklist items** are completed before sessions begin and have suitable technical ability to troubleshoot issues experienced by our talent.
- Evaluate real-time stream conditions: camera setup, lighting, engagement quality, and presence of chat activity
- Identify and flag issues in real-time to the QA Specialist, including technical disruptions, rule breaches, or quality concerns
- Maintain documentation of stream performance using standardized QA scorecards
- Collaborate with Talent Management team to cross-verify talent availability and stream expectations
- Participate in post-stream review discussions to provide observations and improvement feedback
- Ensure talent adherence to marketing strategies and brand tone during streams

**Skills & Qualifications**:

- Experience in livestreaming moderation, or QA/content monitoring roles is a plus
- High attention to detail and ability to observe across multiple simultaneous streams
- Good technical knowledge to provide L1 support to resolve technical issues experienced prior to streaming
- Basic understanding of streaming platform functionality and stream behavior
- Strong communication and reporting skills
- Comfortable working with spreadsheets, Airtable, or QA forms
- Professionalism and discretion with sensitive or explicit content
- Able to work evenings, weekends, or flexible shifts as required

**Why Join Us?**
- Be part of a team that ensures quality and consistency in a high-performance streaming environment
- Learn about digital content operations and creator success frameworks
- Opportunity to grow into QA Specialist or cross-train in Talent/Content functions

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