Senior Technical Account Manager
2 weeks ago
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours
Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our top-tier customers. They produce and deliver a prescribed set of technical services specifically designed to help them maintain operational health, while adopting new solutions and functionality to maximize their investment.
**Customer Business Objectives**:
**Ownership**:
**Service Delivery Planning**:
Review customer goals, priorities & pain point every quarter. Technology assessments are completed and delivered per year per solution covered which highlight risks, mitigations and provides priority recommendations. Obtain buy in from customers on the need and value to execute on recommendations.
**Communication**:
Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our top-tier customers. They produce and deliver a prescribed set of technical services specifically designed to help them maintain operational health, while adopting new solutions and functionality to maximize their investment.
Customer Business Objectives
Ownership
**Service Delivery Planning**:
Review customer goals, priorities & pain point every quarter. Technology assessments are completed and delivered per year per solution covered which highlight risks, mitigations and provides priority recommendations. Obtain buy in from customers on the need and value to execute on recommendations.
Communication
Situation & Issue Management
Reduce support tickets being raised, prevent escalations and P1 issues. Identify causes and take actions to prevent re-occurrence of escalations, P1 incidents or repeat issues are known, documented and a plan to mitigate is agreed.
Reduce support tickets being raised, prevent escalations and P1 issues. Identify causes and take actions to prevent re-occurrence of escalations, P1 incidents or repeat issues are known, documented and a plan to mitigate is agreed.
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