Customer Service Officer

2 days ago

Singapore VP Bank Ltd Singapore Branch Full time

VP Bank Ltd was founded in 1956 and, with over 1'000 employees, ranks amongst the largest banks in Liechtenstein. VP Bank is present with offices in Vaduz, Zurich, Luxembourg, Singapore, Hong Kong and Road Town (British Virgin Islands). Its core competencies include the development of tailor-made financial solutions for intermediaries and private individuals as well as access to private market investments via a curated ecosystem. In addition, the Group has an international fund competence centre. VP Bank is listed on the SIX Swiss Exchange and has received an “A” rating from Standard & Poor’s.

Your Responsibilities
Front Desk

*
To attend to all visitors at the front desk in a professional manner.
- To answer, screen and forward all incoming phone calls in a professional manner.
- To receive and sort daily mails and parcels in an efficient and timely manner.
- To ensure that the reception area, meeting rooms and pantry area are well-organised and presentable.
- To ensure all corporate materials and office supplies are tracked, well-stocked and replenished in a timely manner.
- To update staff listings, book meeting rooms, schedule meetings, etc.
- To perform other clerical receptionist duties i.e. filing, photocopying, etc.
- To work closely with Pantry Aunties to ensure that Pantry is well
- organized and well-kept.
- To ensure all pantry essentials are well-stocked and replenished in a timely manner

**Human Resources - Training Admin**
- To keep track of CPD hours for all RNF representatives in an accurate and timely manner.
- To keep maintain training records for all employees in an accurate and timely manner.
- To assist HR in the coordination of in-house training i.e. setting up the meeting rooms and coordination of meals/drinks for employees.
- To support HR in organising events for employees.

**Ad-Hoc Tasks**
- To support Finance Department in allocating the cost for invoices to the respective cost centres.
- To support Front office in the arranging of couriers for mails, parcels and festive hampers.

Your Profile
- Proven receptionist experience
- Excellent written and verbal communication skill
- Ability to multitask and manage time wisely
- Working knowledge of Microsoft Office
- Previous success in administrative role
- Experience refining and developing processes

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